Administrator - School Systems

Aldar Education LLC; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Medical cover

Flights

Housing

Free child school places

Job summary

Aldar Education is seeking a School Systems Administrator to implement, maintain and troubleshoot student information systems across its Abu Dhabi schools. The role focuses on iSAMS and PowerSchool administration, data integrity, reporting and integrations, with a mix of technical and school-facing support.

You will work with cloud-hosted and on-premises applications, drive digital transformation initiatives and collaborate with Infrastructure and Applications teams to ensure smooth operations

Qualifications

• Bachelor's degree in Computer Science or IT.
• Minimum 3 years experience managing education systems.
• Experience administering school information systems such as iSAMS or PowerSchool.
• Working knowledge of APIs, middleware and data integration in an educational context.
• Ability to support multiple schools and collaborate with cross-functional teams.

Responsibilities

• Implement, configure and maintain student information systems and related enterprise applications.
• Administer iSAMS and PowerSchool across Aldar Education schools.
• Configure academic, attendance, assessment modules and user access.
• Support user administration, roles and permissions per policies.
• Maintain system integrity, security and performance; troubleshoot issues.

Skills

Student information system admin

iSAMS administration

PowerSchool administration

API integrations

Data quality & reporting

Education

Bachelor's degree in Computer Science or IT

Tools

iSAMS

PowerSchool

Salesforce

MuleSoft

Live Aldar

CPOMS

Job description

Administrator - School Systems Job Snapshot Role: Administrator - School Systems Location: Abu Dhabi, UAE Industry: Education Management Function: Systems Support Experience: Minimum 3 years managing education systems Job Type: Full Time Position Overview Aldar Education is seeking a School Systems Administrator to support its schools in Abu Dhabi, UAE. The role is responsible for implementing, administering, maintaining and troubleshooting student information systems and related educational technology platforms across the organization. The successful candidate will work extensively with iSAMS, PowerSchool and integrated enterprise applications, supporting system configuration, user access, data integrity, reporting, integrations and digital transformation initiatives. The position combines technical system administration with school-facing support, training and continuous process improvement.

Job Details

• Country: UAE
• City: Abu Dhabi
• Industry: Education Management
• Function: Systems Support
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

School Systems Administration

The School Systems Administrator will form part of the administration team responsible for iSAMS and PowerSchool while supporting related educational and enterprise platforms across Aldar Education.

• Implement, configure and maintain student information systems and related enterprise applications.
• Administer iSAMS and associated educational systems across Aldar Education schools, including Charter and IB curriculum schools.
• Configure and maintain academic, attendance, pastoral, assessment and administrative modules within iSAMS.
• Support user administration, permissions and system access in accordance with organizational policies.
• Create and maintain user accounts, roles, security groups and access permissions.
• Monitor system integrity, availability, security and performance.
• Troubleshoot application issues and coordinate appropriate resolutions.
• Support cloud-hosted and on-premises applications where required.
• Assist with data recovery and business continuity activities.
• Support annual academic year rollover activities and maintain data continuity across schools.

Systems Integration and Digital Transformation

The role will support the introduction and continued development of educational technologies, integrations and automation across the organization.

• Support new system implementations, enhancements and digital transformation initiatives.
• Assist with APIs, middleware integrations and data exchange between educational and business systems.
• Support AI-driven integration and automation initiatives involving iSAMS and related platforms.
• Work with Infrastructure and Applications teams on SSO, authentication and identity management.
• Support approved third-party educational applications, including Destiny Follett.
• Assist with system testing, validation and user acceptance activities for upgrades, releases and new implementations.
• Contribute to process automation initiatives designed to reduce manual effort and improve operational efficiency.

Data, Reporting and Analytics

The Administrator will help maintain accurate and reliable information across integrated systems including iSAMS, Salesforce, MuleSoft, Live Aldar and CPOMS. Responsibilities include supporting data quality, automated reporting, centralized dashboards, analytics and business intelligence solutions used for educational and operational decision-making. The role will also support report card configuration and distribution through Live Aldar in collaboration with relevant internal teams.

Technical Support and Service Delivery

• Provide functional and technical support to schools and central teams.
• Prioritize and resolve service desk tickets according to agreed service levels.
• Investigate system incidents, operational issues and user requests.
• Develop a detailed understanding of educational systems and associated business processes.
• Maintain technical documentation, system procedures, configuration records and operational guidelines.
• Provide timely support while maintaining strong internal customer service standards.

Training and User Enablement

The School Systems Administrator will create and maintain training materials, user documentation and knowledge resources to encourage effective system adoption. The role includes supporting training for school staff covering system functionality, data entry, reporting, data security and recommended working practices. Knowledge transfer will form an important part of ensuring consistent system use across the school network.

Qualifications and Experience

• Bachelor 's degree in Computer Science, Information Technology or a similar discipline.
• Minimum 3 years experience managing education systems.
• Experience administering school information systems such as iSAMS, Engage or PowerSchool.
• Experience setting up and implementing new software within schools is advantageous.
• Working knowledge of school information systems and associated operational processes.

Technical Skills

• Student information system administration.
• iSAMS and PowerSchool administration.
• User account, role and access permission management.
• Data management and data quality support.
• APIs, middleware and system integration support.
• SSO, authentication and identity management support.
• Reporting, dashboards and analytics.
• Application troubleshooting.
• Cloud-hosted and on-premises application support.
• System testing and user acceptance support.
• Technical documentation and configuration management.
• Service desk and incident resolution.
• Process improvement and automation.

Professional Skills

• Strong communication and customer service skills.
• Ability to work independently with minimal supervision.
• Initiative and practical problem-solving ability.
• Ability to collaborate effectively within cross-functional teams.
• Capacity to manage multiple priorities and work effectively under pressure.
• Proven ability to take a proactive approach to planning and implementation.

What Aldar Education Offers

• Aldar Education states that the remuneration package includes medical cover, flights, housing and free child school places.
• The organization also places emphasis on professional development, coaching and training, with opportunities to contribute to the development of colleagues while building individual professional capabilities.

Safeguarding and Inclusion

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects employees to share this commitment. Offers of appointment are subject to satisfactory references and police clearance. The organization is an equal opportunity employer committed to a diverse and inclusive workplace and encourages UAE Nationals to apply as part of its national development strategy.

About the Company

Aldar Education operates a network of owned and managed schools in the UAE. Its education environment is supported by centralized digital and technology systems that connect school operations, student information, reporting, administration and other educational processes across the organization.