Receptionist - UAE National

Aldar Education LLC; Abu Dhabi; Presencial; AED 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

Remuneration package

Career growth opportunities

Descripción de la vacante

Aldar Education is seeking a professional Receptionist to join its headquarters in Abu Dhabi. The role focuses on delivering a welcoming, efficient reception experience, coordinating front desk operations and providing essential administrative support to the HQ Operations team and the Executive Director of Operations.

The successful candidate will have strong communication and organizational skills, be organized, and capable of handling multiple priorities in a professional office environment.

Formación

• Minimum 3 years of professional experience in a customer-focused role.
• Excellent communication and interpersonal skills.
• UAE National nationality preferred.
• Fluency in English; Arabic is a plus.

Responsabilidades

• Serve as the first point of contact for visitors and callers at Aldar Education HQ.
• Welcome guests in a courteous, professional manner and maintain a positive impression.
• Manage the lobby, reception areas, and visitor registrations with accuracy.
• Coordinate meetings, handle inquiries, and direct calls per established protocols.
• Provide administrative support to HQ Operations and the Executive Director of Operations.

Conocimientos

Front Desk Operations

Customer Service

Communication

Multitasking

Educación

High School Certificate

Diploma

Bachelor's degree

Herramientas

Microsoft Office

Outlook 365

Descripción del empleo

Receptionist - UAE National Job Snapshot - Role: Receptionist - UAE National - Location: Abu Dhabi, United Arab Emirates - Industry: Education Management - Function: Front Desk-Reception - Experience: Minimum 3 years in a customer-focused role - Job Type: Full Time - Work Arrangement: On-site

Position Overview Aldar Education is seeking a professional and customer-focused Receptionist - UAE National to join its headquarters in Abu Dhabi. This opportunity is suited to an organised individual with excellent communication skills, strong administrative abilities, and a commitment to delivering high standards of service in a professional office environment. As the first point of contact for visitors, employees, and external stakeholders, the Receptionist will represent Aldar Education HQ by creating a welcoming and efficient reception experience. The role combines front desk operations, customer service, office administration, meeting coordination, and operational support to ensure the smooth functioning of daily headquarters activities. The successful candidate will work closely with the HQ Operations team and provide administrative assistance to the Executive Director of Operations. This position requires strong attention to detail, the ability to manage competing priorities, and confidence in communicating with people from diverse professional and cultural backgrounds. Aldar Education welcomes UAE National professionals who share its commitment to excellence, integrity, collaboration, and delivering quality education across the UAE.

Job Details

Country: United Arab Emirates

City: Abu Dhabi

Industry: Education Management

Function: Front Desk-Reception

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: UAE National

Job Type: Full Time

Work Arrangement: On-site

Key Responsibilities

• Reception and Front Desk Operations - Serve as the primary point of contact for visitors, guests, employees, and external stakeholders at Aldar Education headquarters.
• Reception and Front Desk Operations - Welcome visitors in a courteous, professional, and efficient manner, ensuring a positive first impression of the organisation.
• Reception and Front Desk Operations - Manage the lobby and first-floor reception areas to provide a smooth arrival and departure experience for all guests.
• Reception and Front Desk Operations - Deliver high-quality customer service while maintaining Aldar Education 's professional standards and corporate values.
• Reception and Front Desk Operations - Maintain a thorough understanding of the organisation 's services, operational procedures, and relevant policies to respond accurately to enquiries.
• Reception and Front Desk Operations - Answer incoming telephone calls and direct them to the appropriate departments in accordance with established telephone protocols.
• Reception and Front Desk Operations - Respond promptly and professionally to enquiries received in person, by telephone, or through email.
• Reception and Front Desk Operations - Handle inbound and outbound calls, including recording admissions enquiries in the relevant systems.
• Reception and Front Desk Operations - Refer enquiries to appropriate teams or individuals using established communication and referral procedures.
• Reception and Front Desk Operations - Maintain an organised, welcoming, and professional reception environment.
• Reception and Front Desk Operations - Ensure reception areas are adequately stocked with essential materials, including forms, pens, brochures, and other visitor information.
• Reception and Front Desk Operations - Coordinate visitor registration and maintain accurate logs of external visitors.
• Reception and Front Desk Operations - Work closely with security personnel to support visitor access procedures and ensure an efficient reception experience.

Administrative and Executive Support

• Provide general clerical and administrative assistance to the headquarters management and operations teams.
• Support the Executive Director of Operations with administrative responsibilities, including calendar management and gathering information for reports.
• Prepare, organise, and maintain office documents, records, correspondence, and administrative files.
• Perform routine office tasks such as photocopying, filing, faxing, and processing correspondence.
• Sort and distribute incoming mail and coordinate outgoing correspondence.
• Maintain accurate visitor records and prepare reports covering visitor numbers, meeting schedules, and other office activities.
• Assist with the collection and organisation of operational information required for internal reporting.
• Support the HQ Operations Manager in compiling monthly, quarterly, and annual reports.
• Maintain effective administrative systems to support daily business activities and information management.
• Attend relevant meetings and operational briefings, contributing information and updates when required.
• Provide flexible administrative assistance to management and operational colleagues according to business requirements.

Meeting Room and Schedule Coordination

• Manage meeting room bookings and associated reservation systems to support efficient use of headquarters facilities.
• Coordinate meeting schedules and ensure appropriate arrangements are in place for planned activities.
• Communicate daily schedules and meeting forecasts to the HQ Operations team through email.
• Monitor meeting room availability and assist in resolving scheduling conflicts.
• Support the coordination of office meetings, internal activities, and events hosted at headquarters.
• Assist with additional operational requirements during busy periods or special events, which may occasionally involve weekend or late-night work.

Headquarters Operations and Facilities Support

• Support the implementation of operational policies, systems, and procedures to maintain an efficient and productive working environment.
• Assist the Operations team in identifying opportunities to improve administrative processes and service delivery.
• Monitor reception and common areas, identifying maintenance, housekeeping, or cleaning concerns that require attention.
• Report maintenance and facilities issues to the appropriate personnel and recommend improvements where necessary.
• Coordinate with relevant departments to help resolve operational problems affecting office activities.
• Maintain accurate operational records and provide information to support management decisions.
• Participate in operational meetings and contribute relevant observations, data, and recommendations.
• Perform other reasonable duties assigned by the Operations team to support the effective functioning of Aldar Education HQ.

Finance, Procurement and Compliance

• Assist with administrative procedures relating to finance, commercial activities, and procurement when required.
• Ensure relevant procurement and financial processes follow the organisation 's Delegation of Authority procedures.
• Work closely with the line manager to prepare and complete the necessary financial and procurement documentation.
• Follow applicable government regulations, corporate policies, and internal operational requirements.
• Support internal and external audit activities by providing relevant records and administrative assistance.
• Assist in monitoring the timely implementation of audit recommendations and required corrective actions.

Stakeholder and Relationship Management

• Build and maintain positive professional relationships with employees, visitors, management, service providers, and external stakeholders.
• Communicate effectively with individuals from different professional and cultural backgrounds.
• Represent Aldar Education 's values through courteous communication, professionalism, and reliable service.
• Work collaboratively with internal departments to ensure enquiries, requests, and operational matters are handled efficiently.
• Maintain a customer-focused approach when resolving routine concerns or directing enquiries to the appropriate teams.
• Contribute to a supportive and cooperative working environment across headquarters operations.

Health, Safety and Environment

• Support compliance with applicable health, safety, and environmental requirements at Aldar Education headquarters.
• Act responsibly in promoting workplace health and safety standards across reception and office areas.
• Identify potential workplace hazards, operational risks, or unsafe conditions and report them promptly to the line manager.
• Promote awareness of safe working practices among colleagues and visitors.
• Follow established health and safety procedures and contribute to a proactive workplace safety culture.

Qualifications and Experience

• Minimum Qualifications - High School Certificate, Diploma, or bachelor 's degree.
• Minimum Experience - At least 3 years of professional experience in a customer-focused role.
• Previous experience working within the region is preferred.
• Experience in the education sector is considered an advantage.

Job-Specific Knowledge and Skills

• Fluency in spoken and written English.
• Arabic language proficiency is preferred.
• Excellent interpersonal and customer service skills, with the ability to communicate confidently and professionally.
• Strong organisational abilities and attention to detail when managing administrative duties and office records.
• Ability to manage multiple tasks, prioritise responsibilities, and meet deadlines.
• Confidence in working independently and maintaining productivity under pressure.
• Strong communication skills and the ability to interact effectively in a diverse, multicultural working environment.
• Advanced proficiency in Microsoft Office applications and Outlook 365.
• Practical knowledge of common office equipment, including computers, photocopiers, and related administrative tools.
• Ability to maintain accurate records and handle routine correspondence and reporting requirements.
• Professional presentation, reliability, discretion, and a proactive approach to daily responsibilities.
• Flexibility to provide additional support outside normal working hours when required by operational demands or special events.
• Commitment to Aldar Education 's professional standards, organisational values, and customer service expectations.

What Aldar Education Offers

Aldar Education provides an opportunity to work within an established education group that operates a network of schools and academies across the UAE. The organisation offers an attractive remuneration package, including a range of benefits, and places emphasis on the professional development of its employees. Employees have access to professional development, coaching, and training opportunities designed to support continuous learning and career growth. The role also provides opportunities to work with a broad network of education and business professionals, contribute to headquarters operations, and support an organisation focused on the future of education in the UAE.

About Aldar Education

Established in 2007 with an initial community of 250 students, Aldar Education has developed into one of the UAE 's established education providers. The group operates and manages more than 25 premium and super-premium schools and academies and has partnerships with educational institutions including Rugby School, King 's College Wimbledon, and Cranleigh. Aldar Education serves more than 38,000 students through a workforce of approximately 5,000 educators representing over 100 nationalities. Its educational provision covers a range of curricula and learning pathways from nursery through to K12. The organisation is committed to delivering high-quality, child-centred, and innovative education while contributing to the UAE 's vision of developing a sustainable, knowledge-based economy.

Equal Opportunities and Safeguarding

Aldar Education is an equal opportunity employer committed to maintaining a diverse and inclusive working environment. The organisation supports the UAE 's national development strategy and encourages UAE Nationals to pursue career opportunities within the group. Aldar Education is committed to safeguarding and promoting the welfare of children and young people. All employees are expected to share this commitment, and offers of appointment are subject to satisfactory references and police clearance. This job description is not exhaustive. Aldar Education reserves the right to amend the duties and responsibilities of the position in accordance with organisational requirements.