Administrative Assistant (Wellbeing and Counselling Services)

Sundus; Abu Dhabi; On-site; AED 45,000 - 73,000; Full time

Job summary

Sundus in Abu Dhabi is seeking an Administrative Assistant for Wellbeing and Counselling Services to provide dedicated administrative and operational support to the team, coordinating student wellbeing appointments and maintaining confidential records.

You will handle bookings, reminders, and inquiries, assist with workshops and events, and ensure smooth communication between students, counsellors, and departments, contributing to a welcoming student experience.

Responsibilities

• Provide administrative and operational support to the Wellbeing and Counselling Services team.
• Coordinate student counselling and wellbeing appointments.
• Manage bookings, confirmations, rescheduling, cancellations, and reminders.
• Maintain accurate appointment calendars and records.
• Respond to general student enquiries and direct students to the appropriate staff.
• Support counsellors with documentation and follow-up activities.
• Maintain student information with confidentiality and discretion.

Job description

JPC 6398

Job Title: Administrative Assistant (Wellbeing and Counselling Services)

• Provide administrative and operational support to the Wellbeing and Counselling Services team.
• Coordinate student counselling and wellbeing appointments.
• Manage bookings, confirmations, rescheduling, cancellations, and reminders.
• Maintain accurate appointment calendars and records.
• Respond to general student enquiries and direct students to the appropriate staff.
• Support counsellors with documentation and follow-up activities.
• Maintain student information with confidentiality and discretion.

JPC 6398

Job Title: Administrative Assistant (Wellbeing and Counselling Services)

Job Location: Abu Dhabi

Wellbeing & Counselling Services

• Provide administrative and operational support to the Wellbeing and Counselling Services team.
• Coordinate student counselling and wellbeing appointments.
• Manage bookings, confirmations, rescheduling, cancellations, and reminders.
• Maintain accurate appointment calendars and records.
• Respond to general student enquiries and direct students to the appropriate staff.
• Support counsellors with documentation and follow-up activities.
• Maintain student information with confidentiality and discretion.

Appointment Scheduling

• Manage daily counselling and wellbeing appointments.
• Coordinate schedules between students and counsellors.
• Maintain waiting lists and manage scheduling changes.
• Identify appointment conflicts and operational issues.
• Maintain accurate appointment and service records.

Workshops & Wellbeing Activities

• Assist with organising wellbeing workshops, awareness sessions, and campaigns.
• Coordinate venues, registrations, invitations, attendance lists, and event materials.
• Liaise with internal departments, speakers, counsellors, and external providers.
• Support promotion and communication of wellbeing activities.
• Collect feedback and maintain event records.
• Provide administrative support during events.

Student Communication & Support

• Respond to student enquiries professionally and promptly.
• Communicate information about counselling services and wellbeing programs.
• Promote student support resources and activities.
• Escalate urgent or sensitive concerns to the appropriate professional.
• Maintain a welcoming and student-friendly approach.