Administration Assistant

The Emirates Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Travel benefits (flight & hotel)

Job summary

Emirates, based in Dubai, seeks an Administration Assistant in the Ops & Planning team at the Dubai Contact Centre to provide general administrative and secretarial support. This role focuses on completing tasks and routines, with routine interaction across departments, and basic computer use.

You will organize appointments, prepare essential documents, handle internal customer service, maintain records, support timekeeping, and assist in reporting while coordinating with HR and Staff Travel as

Qualifications

• 10 years schooling or equivalent and 1+ year of experience working in Administration/Office environment.
• Have computer literacy with working knowledge of Word, Excel etc.

Responsibilities

• Organise appointments and manage daily schedules for designated staff.
• Handle internal customer service to provide professional and accurate information.
• Receive cash, prepare daily reports, and assist in billing/reconciliation.
• Prepare documents, passes, licenses and forms for HR, Staff Travel and internal departments.
• Record timekeeping and assist in routine management reports.
• Maintain an efficient filing system and ensure logs are up to date.
• Order and maintain office stationery and ensure equipment is functional.

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates is a global leader in the aviation industry, known for its exceptional customer service and cutting-edge technology. Based in Dubai, the airline operates a vast network of international flights, offering passengers unparalleled comfort and convenience. As part of the Emirates Group, the company is committed to delivering innovative solutions and creating memorable travel experiences. With a strong focus on customer satisfaction, Emirates integrates modern communication channels to enhance service delivery across all touchpoints. The airline continues to set industry standards in operational excellence, sustainability, and digital transformation, ensuring that it remains a top choice for travellers worldwide.

As an Administration Assistant in Ops & Planning team at the Dubai Contact Centre, you will provide general administrative services and/or secretarial support. This role is typically focussed on the completion of tasks and work routines which are semi-related. Interaction with contacts within other departments is routine and usually uncomplicated. The use of a computer is at a basic level and somewhat frequent.

In this role, you will:

• Organise appointments as required and prepare necessary documents, keeping designated employees advised of their daily schedule and ensure availability of facilities, meeting rooms etc. Where required, handle all aspects of internal customer service to ensure a professional, accurate and informative service.
• Receive cash, prepare daily reports on the same and highlight discrepancies where the case. Support supervisory staff in billing and account reconciliation where required. Prepare and submit applications, government forms, permit requests etc. for employees.
• Prepare documents, passes, licenses and forms for submission to HR, Staff Travel, and other internal departments for staff as required.
• Complete timekeeping activities such as: input of sick, absence, leave, overtime to ensure accurate records are maintained. Assist in compiling routine management reports. Recommend improvements to process/procedure to seniors.
• Maintain department records for timekeeping and highlight attendance trends or issues to management.
• Compose and dispatch routine letters, memos and other correspondence for the department. Sort, consolidate and distribute incoming mail items and other documents in an organised and timely manner.
• Prepare documents for distribution to internal and external departments as per department requirements. This includes photocopying, collating, scanning, faxing, laminating, binding etc. Wherever required by role, update information systems and prepare routine reports.
• Maintain an efficient filing system for the department and ensure logs or standard reports are as per requirements. Ensure information is accurate and up to date.
• Ensure hardware assets are in working order (photocopier, telephones, fax).
• Order and maintain office stationary supplies, with logs of daily activity.

Qualification

To be considered for the role, you must meet the below requirements:

• 10 Years schooling or equivalent and 1+ year of experience working in Administration/Office environment
• Have computer literacy with working knowledge of Word, Excel etc.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.