Account Representative

Amazon Inc.; United Arab Emirates; On-site; AED 120,000 - 240,000; Full time

Job summary

Amazon Inc. is hiring for an Account Management role in the United Arab Emirates. You will manage a portfolio of customer accounts, craft engagement strategies, and drive satisfaction, retention, and revenue growth.

You will analyze customer data with Excel and SQL to uncover opportunities and present data-driven recommendations to clients and internal stakeholders. You will deliver compelling client-facing presentations, align solutions to each customer's needs, and collaborate with

Qualifications

• Experience in sales or account management with a customer-centric approach.
• Ability to analyze data using Excel and SQL to drive recommendations.
• Strong communication and presentation skills for client engagements.

Responsibilities

• Manage a portfolio of customer accounts and drive satisfaction, retention, and revenue.
• Analyze data using Excel/SQL to identify opportunities and deliver insights.
• Deliver client-facing presentations linking Amazon solutions to client needs.
• Collaborate with cross-functional teams to address operational issues and execute plans.
• Leverage GenAI tools to augment productivity and output quality.

Skills

Account management

Sales

Data analysis

Excel

SQL

Stakeholder management

Presentation skills

Education

Master's degree

Tools

MS Excel

SQL

Microsoft Office

Job description

Job Description :

Key job responsibilities

• Manage a portfolio of customer accounts, developing and executing engagement strategies to drive satisfaction, retention, and revenue growth.
• Analyze customer data using tools such as Excel and SQL to extract insights, identify untapped opportunities, and deliver data-driven recommendations to clients and internal stakeholders.
• Deliver compelling client-facing presentations that highlight the value of Amazon's products and services, aligning solutions to each customer's unique needs and objectives.
• Collaborate with cross-functional teams to troubleshoot operational challenges, **escalate** risks when needed, and ensure timely execution of account plans.
• Leverage generative artificial intelligence (GenAI) tools where appropriate to augment productivity, refine outputs, and improve the quality of client deliverables.

A day in the life

Your morning might begin by reviewing account performance metrics and preparing insights for an upcoming client call. By midday, you could be presenting a tailored growth strategy to a customer, walking them through recommendations you built from their latest data. In the afternoon, you might partner with internal teams to resolve an operational issue for a client, then wrap up by documenting your progress and planning next steps. You will continuously sharpen your skills through coaching, peer collaboration, and hands‑on learning.

About the team

Our team is dedicated to helping customers succeed by providing strategic guidance and hands‑on support at every stage of their journey with Amazon. We operate in a collaborative, fast‑paced environment where new ideas are welcomed and every team member's contributions matter. As we continue to scale, you will play a key role in shaping how we engage with customers and drive long‑term value. If you are excited about building trusted relationships and growing alongside a team that values curiosity and results, we would love to hear from you.

BASIC QUALIFICATIONS

• Knowledge of Microsoft Office products and applications
• Experience in sales, managing large accounts
• 2+ years of professional or military experience

PREFERRED QUALIFICATIONS

• Experience and track record of exceeding sales goals
• Experience within e-commerce or Retail fields
• Master's degree

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