Academic Support Officer - Business Division

Higher Colleges of Technology; Al Ain; On-site; AED 67,000 - 100,000; Full time

Job summary

Higher Colleges of Technology is seeking an Academic Support Officer to assist program teams with administrative duties, reporting, and student registration. The role requires a Bachelor's degree and strong English skills.

Responsibilities include coordinating meetings, drafting correspondence, maintaining records, and liaising with multiple departments to ensure smooth operations during peak periods.

Qualifications

• Bachelor's degree in a relevant field.
• Full English proficiency (Arabic desirable).
• Intermediate computer literacy (MS Office).

Responsibilities

• Provide academic and administrative support to the Program Team Leader, Academic Program Chair, Faculty, and students.
• Schedule meetings, take minutes, book rooms, arrange travel, and handle stationery.
• Liaise with departments such as HR, IT, Finance, Procurement, Campus management, and Student Engagement.
• Prepare regular and ad-hoc reports and statistical analyses.
• Draft reports, presentations, and email correspondence.
• Understand and implement related policies, procedures, regulations, and guidelines.
• Maintain records with privacy, security, and confidentiality of sensitive information.
• Support academic services and student registration at peak times.
• Support course/program reviews for the Division.
• Support quality review/ accreditation reports/applications.
• Assist with annual planning, budgeting, procurement and expense tracking.
• Support KPI monitoring and market intelligence.
• Perform other tasks as assigned by Supervisor.

Skills

Customer focus

MS Office

English proficiency

Education

Bachelor’s degree in Business Administration

Tools

MS Office

Job description

Academic Support Officers

Academic Support Officers will serve as a pool to support PTLs, APC, Faculty, and students within a program relevant to academic-based administrative tasks.

Main Responsibilities

• Familiarize with the resilient practices and approaches to adapt and adjust to the changing environment to protect and restore the organization’s resources and business continuation in times of any major change/ crisis.
• Provide academic and administrative support to the Program Team Leader, Academic Program Chair, Faculty, and students within the program, exercising confidentiality, tact, and diplomacy.
• Perform administrative tasks such as meeting scheduling, minute writing, room booking, travel arrangement, and stationery replenishment.
• Liaise with other departments within HCT, including ED /Director Office, Campus management, Student Engagement, Employability, System Registrar, HR, Procurement, Finance, IT, etc.
• Collate information from relevant stakeholders and prepare regular and ad-hoc reports and statistical analyses.
• Draft various reports, presentations, and email correspondence.
• Understand and implement related policies, procedures, regulations, and guidelines.
• Keep and maintain relevant records (such as student, faculty, program, and course records) and honor privacy, security, and confidentiality of sensitive information.
• Provide support related to academic services and student registration at peak times.
• Provide administrative support in course/program reviews for the Division.
• Provide administrative support in quality review/assessment and accreditation reports/applications.
• Provide administrative support in annual planning, budgeting, procurement, and expense tracking.
• Provide administrative support for assessment preparation and during FWA periods.
• Provide administrative support for KPI monitoring and reporting.
• Provide administrative support in market intelligence and research.
• Perform any other task assigned by the Supervisor.

Qualifications

• A minimum of a Bachelor’s degree in a relevant field is required e.g. Business Administration.
• Full English proficiency is required. Arabic is desirable.
• Intermediate computer literacy is required e.g. MS Office.

5. Experience

• Minimum of 0-2 years of relevant work experience.
• Excellent customer focus and ability to work in a positive manner with a variety of people (students, faculty, staff, and administrators).