Academic Support Officer - Al Ain

Higher Colleges of Technology; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Higher Colleges of Technology is seeking Academic Support Officers to join a pool supporting PTLs, APC, Faculty, and students with academic-based administrative tasks.

The role emphasizes confidentiality, cross-department collaboration, and robust administrative support across scheduling, reporting, and process compliance during peak periods and routine operations.

Responsibilities

• Familiarize with resilient practices to adapt to major changes or crises.
• Provide academic and administrative support to the Program Team Leader, Chair, faculty, and students with confidentiality.
• Perform administrative tasks: meeting scheduling, minute writing, room booking, travel, and stationery.
• Liaise with multiple HCT departments including ED/Director Office, Campus management, and IT.
• Collate information and prepare regular and ad hoc reports and analyses.
• Draft reports, presentations, and email correspondence.
• Understand and implement related policies, procedures, regulations and guidelines.
• Keep and maintain records ensuring privacy and confidentiality.
• Provide support related to academic services and student registration at peak times.
• Support course/program reviews, quality review/assessment, and accreditation reports.
• Provide administrative support for planning, budgeting, procurement, and expense tracking.
• Support KPI monitoring and market intelligence and research.

Job description

Position Summary

Academic Support Officers will serve as a pool to support PTLs, APC, Faculty, and students within a program relevant to academic-based administrative tasks.

Main Responsibilities

• Familiarize with the resilient practices and approaches to adapt and adjust to the changing environment to protect and restore the organization's resources and business continuation in times of any major change/ crisis.
• Provide academic and administrative support to the Program Team Leader, Academic Program Chair, Faculty, and students within the program, exercising confidentiality, tact, and diplomacy.
• Perform administrative tasks such as meeting scheduling, minute writing, room booking, travel arrangement, and stationery replenishment.
• Liaise with other departments within HCT, including ED /Director Office, Campus management, Student Engagement, Employability, System Registrar, HR, Procurement, Finance, IT, etc.
• Collate information from relevant stakeholders and prepare regular and ad-hoc reports and statistical analyses.
• Draft various reports, presentations, and email correspondence.
• Understand and implement related policies, procedures, regulations, and guidelines.
• Keep and maintain relevant records (such as student, faculty, program, and course records) and honor privacy, security, and confidentiality of sensitive information.
• Provide support related to academic services and student registration at peak times.
• Provide administrative support in course/program reviews for the Division.
• Provide administrative support in quality review/assessment and accreditation reports/applications.
• Provide administrative support in annual planning, budgeting, procurement, and expense tracking.
• Provide administrative support for assessment preparation and during FWA periods.
• Provide administrative support for KPI monitoring and reporting.
• Provide administrative support in market intelligence and research.