Senior IT Ops Engineer - Wintel & Unix (24/7)

Emirates; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Flight and hotel discounts

Travel benefits

Job summary

Emirates is seeking an IT Senior Operations & Support Engineer - Wintel & Unix Ops in Dubai to monitor, analyze, resolve incidents and reduce recurring issues. The role supports global Emirates Group IT operations, working with ServiceNow, ManageEngine, and observability tools to ensure service levels and security compliance.

You will lead root cause analyses, drive improvements, and participate in a 24/7 on-call rotation, mentoring junior engineers and creating documentation to share

Qualifications

• Degree or Honours (12+3 or equivalent).
• 2+ years of experience in Information Technology.
• Experience with service desk tools and technology such as ServiceNow, ManageEngine, Observability platforms like DynaTrace and Splunk.

Responsibilities

• Address customer issues and resolve Level 1 and 2 incidents with minimal downtime.
• Collaborate with internal teams and vendors to diagnose and resolve issues.
• Utilise ITSM tools to manage incidents, problems, assets and changes.
• Perform root cause analysis and contribute to automation of incident response tools.
• Maintain technical documentation and mentor junior engineers.

Skills

IT operations

Incident management

Root cause analysis

On-call support

Documentation

Education

Degree or Honours

Tools

ServiceNow

ManageEngine

DynaTrace

Splunk

Job description

Emirates is seeking an IT Senior Operations & Support Engineer - Wintel & Unix Ops in Dubai to monitor, analyze, resolve incidents and reduce recurring issues. The role supports global Emirates Group IT operations, working with ServiceNow, ManageEngine, and observability tools to ensure service levels and security compliance.

You will lead root cause analyses, drive improvements, and participate in a 24/7 on-call rotation, mentoring junior engineers and creating documentation to share