778
Warehouse Supervisor jobs in South Africa
Customer Care Supervisor
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Store Manager (External Applications Only)
Store Manager
Retail Store Manager
Store Manager - BUCO Strijdompark
Store Manager
Store Manager- Pep Cell Bronkhorstspruit Shoprite Centre 4775 (New Store) (Pretoria)
Store Manager- Pep Cell Bronkhorstspruit Shoprite Centre 4775 (New Store) (Pretoria)
Pep
Pretoria
ZAR 300,000 - 400,000
Store Manager Mr Price Cellular - Kempton Park - Johannesburg
Store Manager Mr Price Cellular - Kempton Park - Johannesburg
Mr Price Group
Johannesburg
ZAR 300,000 - 450,000
Connect with headhunters to apply for similar jobsStore Manager
Store Manager
Store Manager (45Hr) - Foschini - Mams Mall
Store Manager (45hr) - ASJ - Menlyn - Pretoria
Graduate FMCG Store Manager (Ref: 106)
Graduate FMCG Store Manager (Ref: 106)
Star Personnel Recruitment (Pty) Ltd
Hout Bay
ZAR 300,000 - 450,000
Store Manager (40hr) - Exact - Lephalale CBD at The Foschini Group
Store Manager (40hr) - Exact - Lephalale CBD at The Foschini Group
The Foschini Group
Lephalale
ZAR 400,000 - 500,000
STORE MANAGER - (DURBANVILLE / WESTERN CAPE )
Engineering Services Manager
Electrical / Retail Store Manager
Operations Coordinator, Rider, SSA
Head Of Service Excellence And Complaints Management
Services Manager
Store Manager or Trainee Manager
Store Manager or Trainee Manager
JAM Clothing SA
Maluti-a-Phofung Local Municipality
ZAR 300,000 - 400,000
Manager : Small Business Services (138228)
Head Of Departments
Store Manager - Clicks Riverstone Mall
Store Manager - Clicks Riverstone Mall
Clicks Group Limited
Emfuleni Local Municipality
ZAR 30,000 - 60,000
Associate Environmental Consultant
Customer Care Supervisor
Pedros
Durban
ZAR 200,000 - 300,000
Job description
Job Description
DUTIES AND RESPONSIBILITIES:
DUTIES AND RESPONSIBILITIES:
- Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
- Monitor, lead, and train team members
- Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
- Ensure daily customer service operations are executed smoothly and efficiently
- Provide a terrific customer service experience
- Train team members to provide professional and friendly service
- Be an expert in interacting with customers
- Convey and distribute important information and tasks effectively
- Train and motivate employees successfully
- Handle difficult situations through precise communication
- Supervise a team of customer care representatives
- Provide assistance and leadership in any situation
- Demonstrate outstanding problem-solving abilities
- Identify and solve problems quickly and appropriately
- Handle customer and employee issues effectively and quickly
- Keep track of multiple assignments, tasks, meetings, and schedules
- Maintain a perfect organization system to stay focused and perform well
- Monitor and supervise customer service staff and daily activities, operations, rosters, and discipline
- Evaluate staff performance and provide them with regular feedback
- Assist staff with duties if needed – Taking calls, clearing complaints dashboards
- Train new team members on customer service activities and company policies
- Track and monitor refunds
- Deal with customer problems and strive to fix them
- Establish and implement customer service policies and strategies
- Create and organize work schedules and shifts
- Delegate tasks and assignments
- Communicate with customers and ensure outstanding customer satisfaction
- Perform data and statistical analysis
- Write and prepare reports on overall customer satisfaction and complaints
- Collect customer feedback and implement changes where necessary
- Diploma in business administration, customer service, or a related field
- 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
- Proven track record of handling escalated customer issues effectively
- Previous working experience in customer service – Fast food industry (Advantageous)
- Computer proficiency – Microsoft Office Suite, proficient in Excel
- Outstanding supervisory skills
- Exceptional customer service and communication skills
- Organization and the ability to delegate tasks
- Strong problem-solving skills
- Motivation and coaching abilities
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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