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We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in financial markets and learning more about them. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.

As a Trading Services Analyst, you'll help deliver world-class and industry-leading trading support to our global client base. We're looking for people who have a passion for excellent client service and financial markets, and who have an interest in learning more about this exciting field!

This entry-level role is ideal for candidates with strong interpersonal skills, seeking work in an active and team-focused environment. You're also well suited for the role if you have previous client services experience, thrive on interacting and assisting clients with a wide range of queries, and if you have a demonstrated interest or prior exposure to financial markets, either through education, work, or self-driven learning.

We work in a hybrid model and our office is located in Sandton Johannesburg, Poland.

What you will do:

• Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in French as well as English)
• Answering queries from our client base on all of our products and platforms
• Resolving trade queries and disputes
• Dealing and executing trades for our clients over the phone (after relevant training) - this is execution-only dealing (we do not give any trading advice)
• Providing clients with technical support with our front-end platforms and chart packages
• Conducting audit checks and client administration tasks
• Participating in and running various local and international projects or initiatives.

What you’ll need for this role:

• At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
• A degree-level education
• Fluency in primary support languages: French (written and spoken)
• Fluent competency in English (verbal and written)
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confidence to employ basic maths skills, particularly mental arithmetic.
• Strong organisational and time management skills
• Ability to learn quickly and work under pressure
• Literacy in MS Office.

The perks

• Contribution to a Retirement Annuity
• Contribution to medical aid for you, your children and spouse
• Risk benefit insurance
• Flexible working hours and work-from-home opportunities
• Performance-related bonuses
• Funding for training or studies relevant to your role
• Employee-led networks with annual budget for organizing events & projects that foster an open, diverse and inclusive culture

Where you’ll work

We follow a hybrid working model; we reckon it’s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you’ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

While your office will be in Johannesburg, South Africa, you'll be working with our global Trading Services team, located around the world in London, Chicago, Melbourne, Poland, Singapore, Dubai and Bangalore.

From the team

Trading Services are a diverse and enthusiastic group of people from different countries and continents. Join our dynamic team on the trading floor and you’ll never be left alone and no day at work is going to be boring or the same.

Apply now!