Digital Campaign Co-ordinator

R 18,000.00 - 18,000.00 (South African Rand)

About the job Digital Campaign Co-ordinator

CORE PURPOSE OF THE JOB

To offer support to the digital team in ensuring the co-ordination & delivery of all key platform & campaign performance measures & indicators on time and in full.

PRINCIPLE DELIVERABLES

Campaign Operations & Digital Execution

• Planning campaigns across all technologies for seamless execution.
• Creating & ideating digital campaigns for clients with digital team.
• To offer support to the digital team with respect to all business unit platforms and technology to do with campaign execution requirements.
• Responsible for all campaign execution & set up.
• Delivering user journeys & workflows for all campaigns.
• Work with 3rd party suppliers for all campaign deliverables.
• Manage & traffic workflow of campaigns from start to completion (design to implementation).
• Support on platforms, including testing and working with 3rd party support teams to get the campaign job done.
• Reporting on all campaigns.

Campaign Execution

• Ensure briefing process to creative is streamlined, digital, accessible and accurate.
• Assist the digital team with all digital campaign & client initiatives to ensure seamless consumer engagement, client brand consistency and a positive customer experience across all digital platforms.
• In conjunction with the Digital Designer & implementation co-ordinator, deliver campaign & content assets that are accurate, timely, high-quality and conform to the group and digital business unit style.
• Deliver client campaigns that drive revenue-driven results. Show the results.
• Identify opportunities to increase the scale across digital services to maximise revenue and profitability. Constantly look for improvements.

Maintaining Customer/Client Relationships

• Develop and manage relationships with various internal & external stakeholders.
• Maintain proper communication channels within the organisation working with the Digital Account Executives, Digital Projects, Technical and Implementation to ensure seamless campaign operations & executions.

Project Management

• Work closely with key stakeholders in different internal and client campaign projects to meet overall project deliverables on time and within budget.
• Build project plans with internal stakeholders for client projects.
• Assist the Digital Project Manager to see projects from start to finish and close out on all projects.

COMPETENCIES REQUIRED

Knowledge/Experience

• BA/BCom tertiary degree or equivalent in a relevant field.
• 2 to 3 years hands-on experience in digital marketing & campaign management.
• Basic technical knowledge of HTML and web publishing.
• Knowledge of Search Engine Optimization, web traffic metrics & Google Analytics.
• Experience with WordPress, Google Analytics, and all social media channels.
• Experience with user journey mapping tools and workflow management & configuration.

Skills & Behaviour

• Ability to analyse and present content and digital performance
• Judgment and decision making
• Customer centricity
• Commercial thinking
• Work well and smart under pressure
• Technology literate and digitally savvy
• Excellent writing skills in English
• Critical thinking and problem-solving skills
• Stress tolerance
• Negotiation and presentation skills
• Delegation
• Conflict management
• Analytical skills
• Results and goal-oriented
• Ethical
• Good organizational and time-management skills

The candidate will work in an open-plan office environment. The candidate will interact on a front-line basis with other employees in the department as well as with the client.

Monday to Friday 08h00 - 17h00.

KPIs Performance Criteria:

(Platform and Process Driven)

• Platforms include: SmartPack, SmartPOS, uWINa, InfoBip.
• Process Platforms: Jira (incl. Support & Service Desk), Google Analytics & PowerBI.

Stakeholders: Management, Digital Solutions employees, 3rd parties.

• Campaign Execution: Ability to seamlessly execute campaigns from brief to completion.
• Value Add to processes: Briefing, trafficking workflow & overall team communication
• Fixed time campaign projects
• Process improvements across all platforms (ways of working).
• Relationships and communication: Internal & External.

Internal relationships & communication to be motivating & positive at all times!

External relationships & communication to be factual, clear and effective.

• Risk management: Ensure risk mitigation on all campaign initiatives.
• Customer orientation & communication: communicate effectively to all clients.
• Maximise revenue & profitability on all campaigns.
• Dynamic reporting.

Salary is Cost to Company:

• Compulsory provident fund with Alexander Forbes, set at 15% of CTC.
• Medical aid is optional, but we are affiliated with Discovery medical aid.