Operation à United States

Duty Manager (Housekeeping) – Luxury Game Lodge

POSITION INFO : Employer Description

A Luxury 5-Star Game Lodge located in the Limpopo province.

Job Description

We are in search of a seasoned and competent Executive Housekeeper for our 5-Star Luxury Lodge. The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction. Furthermore, she needs to have administrative skills and enjoy staff motivation and development.

You will be responsible for :

• To maintain high standards of cleanliness and attention to detail in guest accommodation – guest’s rooms to be checked daily
• To maintain high standard of cleanliness and attention to detail in all guest areas
• Maintenance service requirements are recorded and reported immediately to the Maintenance Assistant
• Pest Control

Laundry :

• To supervise and control the laundry operation in accordance with established methods
• Ensure the guest laundry is collected, washed carefully and returned
• Daily Lodge laundry
• Daily staff laundry

Housekeeping Budget, Purchasing & Control :

• Purchasing and price control to enable stock counts to be calculated at current prices
• Monitor stock control systems of personal bars in guest’s rooms, linen, guest’s amenities and cleaning materials
• Monthly stocktaking of personal bars in guest’s rooms, housekeeping consumables and linen
• Price updates, GRV’s and Budget control

Management of the Housekeeping Team.

• Inspire, stimulate and lead the team
• Develop your teams and individuals
• Ensure the right people are in the right positions
• Ensure your team is guest focused
• Recognise great guest feedback and deal with negative guest feedback constructively
• All staff to be trained in their areas of responsibility and to attend regular training workshops
• Manage Performance
• Manage the team’s leave cycle and annual leave

Other

• Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections
• Hosting of Guest
• Relationship with the surrounding community, owners, suppliers and our other camp.

Qualifications

• Hospitality Management Diploma or equivalent.

Skills

The successful candidate must have :

• Minimum 2 -3 years Housekeeping Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
• Budget & Stock Control Experience
• Must have own transport and drivers license
• Room Division or Front of House Experience is a plus
• Hospitality and Service training experience is a plus
• Fluent in English (speak, read and write)
• Excellent literacy skills (writing of emails, viewing web pages etc.)