Workshop Manager

Red Ember Recruitment (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Red EMember Recruitment is recruiting a Workshop Manager for their client in Pinetown. The role focuses on planning and managing daily workshop operations, leading service staff and technicians, and ensuring high standards of cleanliness and safety.

You will drive efficiency by minimizing WIP, coordinating spare parts with the Parts Manager, and maintaining strong customer relationships. Strong leadership, English literacy, and relevant certifications are required.

Qualifications

• Matric is required.
• Minimum 5 years in a similar role.
• Strong planning and leadership skills are essential.
• Diesel Certificate is required.
• Code 14 licence is required.
• Team leadership capability is needed.
• Team player with proactive approach.
• Must be able to read and write in English.

Responsibilities

• Oversee and manage daily workshop operations and staff.
• Lead and motivate workshop and service personnel; drive performance and WIP targets.
• Set daily schedules, monitor WIP and parts, and hold regular staff meetings.
• Ensure high cleanliness and standards in the workshop; monitor tools and equipment.
• Coordinate spare parts with Parts Manager; ensure service exchange and warranty parts procedures.
• Maintain HSE compliance and safety coordination; develop KPI tracking and reporting.
• Engage with key customers, manage complaints, and improve service solutions.

Skills

Planning skills

Leadership

Team leadership

Team player

Proactive attitude

Read/Write English

Education

Matric

Diesel Certificate

Code 14 licence

Job description

Job Description

Red EMember Recruitment is currently recruiting for a Workshop Manager for their client in Pinetown.

Workshop management: Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel.

Set routines for daily planning and follow up meeting on WIP and Parts.

Carry out regular meetings with workshop staff and Technicians.

To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold.

Develop, implement, monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.

Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration.

Monitor and handle deviations, initiate proper actions and escalations.

Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business.

Coordinate the Spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.

Manage the workshop facilities and HSE together with Safety Officer.

Create working time schedules for work shifts.

Attend to daily workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.

Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer

Build and maintain the right level of relationships with customers representatives.

Monitor the processing of complaints and process major or complicated complaints.

Assist workshop personnel and customers regarding technical issues.

Participate in meetings with key customers when required.

Workshop service solution sales – increase service solutions sales by developing, Coordinate the spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.

Manage the workshop facilities and HSE together with appointed safety staff and safety committee.

Create working time schedules for work shifts.

Workshop customer relations – develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. Participate in meetings with key customers when required.

Monitor the processing of complaints and process major or complicated complaints.

Assist workshop foreman, personnel and customer regarding technical issues.

Workshop service solutions sales- increase service solutions sales by developing, maintaining, and communicating the services portfolio and solutions according to customer needs.

Market and communicate services solutions to existing and potential customers.

Coordinate and follow up of the service salesman activities if required by the reporting line.

Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.

Monitor the workshop’s pricing and discounts to ensure that they meet the established level.

Cooperate with other local and distributor departments to develop, maintain, and communicate the service strategy, portfolio, and solutions.

Follow up workshop results develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.

Manage and analyse the workshop’s running costs and expenditure budget.

Regularly follow up service business and financial results.

Set, ,monitor, maintain and follow up KPI’s.

Work with and handle applicable licenses for the workshop operations, monitor possible developments.

Analyse current standards to identify and present opportunities for improvements of the workshop.

Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.

Oversee all internal, warranty, and onsite workshop and staff maintaining and communicating the services portfolio and solutions according to customer needs.

Market and communicate services solutions to existing and potential customers.

Coordinate and follow up of the service salesman activities if required by the reporting line.

Requirements

Matric

Min 5 years experiences in similar role

Strong Planning and leadership Skills

Diesel Certificate

Code 14 licence

Team Leadership

Team player

Confident and proactive approach- anticipates issues and requirements

Read and Write in English

Requirements Code 14 drivers License