Workshop Manager / Product Support – Port Elizabeth (Gqeberha)

Jobs 4 All; Oos-Kaap; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Kanu Equipment is seeking a Workshop Manager / Product Support specialist in South Africa to lead day-to-day workshop operations, supervise technicians, ensure timely repairs, and drive health and safety compliance.

You will oversee service planning, warranty administration, budgeting, customer service excellence, and staff development while maintaining accurate records and strong relationships with customers and field teams.

Qualifications

• Grade 12 (Matric) or equivalent is required.
• Trade test qualification in relevant heavy equipment trades is preferred.
• Valid driver’s licence and computer literacy are required.

Responsibilities

• Oversee workshop operations, ensure productivity and deadlines.
• Provide technical product support to customers and field teams.
• Plan preventative maintenance and monitor technician performance.
• Manage warranty claims, service documentation, and records.
• Lead staff development, coaching, and safety discipline.
• Maintain strong customer relationships and timely updates.
• Control budgets, costs, and labour recovery; ensure invoicing accuracy.

Skills

Leadership

Customer-focused

Communication

Planning

Organisation

Problem-solving

Attention to detail

Education

Grade 12 (Matric)

Trade Test qualification (Diesel/Earthmoving/Auto Electrician)

Additional technical qualification advantageous

Tools

Workshop management systems

Diagnostic software

MS Office

Job description

Key Responsibilities

Workshop Management

• Manage the day-to-day operations of the workshop to ensure maximum productivity and efficiency.
• Supervise and lead workshop technicians, apprentices, and support staff.
• Allocate work effectively and monitor job progress to ensure deadlines are achieved.
• Ensure repairs and servicing are completed according to manufacturer standards.
• Maintain workshop housekeeping and ensure compliance with health and safety regulations.
• Manage workshop equipment, tooling, and facilities.

Product Support

• Provide technical product support to customers and field service teams.
• Assist customers with equipment troubleshooting and technical problem resolution.
• Build and maintain long-term customer relationships through excellent after-sales service.
• Conduct site visits when required to assist with complex technical issues.
• Ensure customer complaints are resolved professionally and within agreed timeframes.
• Support machine commissioning and handovers where necessary.

Service Operations

• Plan preventative maintenance schedules.
• Monitor service turnaround times and technician productivity.
• Ensure accurate job costing and labour recovery.
• Control work-in-progress and ensure jobs are invoiced promptly.
• Review completed jobs for quality before equipment is returned to customers.

Warranty & Technical Administration

• Manage warranty claims in accordance with manufacturer requirements.
• Ensure accurate service documentation and workshop records.
• Maintain service histories and equipment files.
• Monitor warranty recoveries and ensure all supporting documentation is submitted correctly.

Staff Leadership

• Recruit, train, mentor, and develop workshop personnel.
• Conduct performance reviews and provide ongoing coaching.
• Promote a positive, safety-focused working environment.
• Manage leave planning, attendance, and disciplinary processes where required.

Customer Service

• Maintain excellent relationships with customers.
• Provide quotations for repairs and maintenance work.
• Ensure customers receive regular progress updates.
• Promote service contracts, preventative maintenance, and genuine parts sales.

Financial Management

• Manage workshop budgets and departmental expenses.
• Monitor workshop profitability and labour recovery.
• Control overtime and operational costs.
• Ensure stock used during repairs is correctly allocated.
• Assist in achieving departmental revenue and profitability targets.

Health, Safety & Compliance

• Ensure compliance with Occupational Health and Safety legislation.
• Maintain safe workshop practices.
• Ensure all workshop equipment is maintained and calibrated.
• Conduct regular safety inspections and toolbox talks.

Minimum Requirements

• Grade 12 (Matric).
• Trade Test qualification (Diesel Mechanic, Earthmoving Equipment Mechanic, Auto Electrician, or similar).
• Relevant technical qualification will be advantageous.
• Valid Code 8 driver's licence (Code 10/14 advantageous).
• Computer literacy (MS Office).
• Experience working with workshop management systems.

Experience Required

• Minimum 8–10 years' experience within the heavy equipment, earthmoving, mining, construction, agricultural, or material handling industry.
• Minimum 5 years' experience managing a workshop or service department.
• Strong experience managing technicians and workshop operations.
• Experience with warranty administration.
• Experience providing technical product support.
• Strong customer service and after-sales support experience.
• Budget and financial management experience.

Technical Knowledge

• Earthmoving equipment
• Construction equipment
• Mining equipment
• Hydraulic systems
• Diesel engines
• Transmission systems
• Electrical fault finding
• Preventative maintenance
• Diagnostic software
• Workshop management systems
• Service planning
• Warranty processes

Key Competencies

• Strong leadership and people management skills
• Excellent technical troubleshooting ability
• Customer-focused approach
• Excellent communication and interpersonal skills
• Strong planning and organisational ability
• Commercial and business acumen
• Ability to manage multiple priorities
• High attention to detail
• Strong problem-solving ability
• Results-driven with a hands‑on management style

Performance Indicators (KPIs)

• Workshop productivity and efficiency
• Labour recovery percentage
• Workshop profitability
• Customer satisfaction
• First-time fix rate
• Warranty recovery performance
• Technician productivity
• Equipment turnaround time
• Health & Safety compliance
• Staff development and retention

Preferred Industry Experience

Applicants with experience in one or more of the following industries will receive preference:

• Heavy Equipment
• Earthmoving Equipment
• Construction Equipment
• Mining Equipment
• Agricultural Equipment
• Material Handling Equipment
• Industrial Equipment
• Heavy Commercial Vehicles

This specification closely aligns with the level of responsibility and technical expertise typically expected for a Workshop Manager / Product Support role within a heavy equipment dealership such as Kanu Equipment, while remaining company-neutral for advertising purposes.