Workshop Controller - Automotive

Placements24; Polokwane; On-site; ZAR 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Ongoing training

Structured supportive environment

Job summary

Placements24 is seeking an organized and proactive Workshop Controller to manage the daily operations of an automotive service center in Polokwane, South Africa. You will coordinate technicians, schedule jobs and monitor progress to ensure timely, high-quality service.

This supervisory role requires strong organizational skills, good communication with customers, and proficiency with workshop management software.

Qualifications

• Experience in an automotive workshop, preferably supervisory.
• Strong understanding of repair processes and diagnostics.
• Excellent organizational and time management skills.
• Good communication to manage team and customer interactions.

Responsibilities

• Oversee the daily operations of the service workshop, ensuring efficient job allocation and workflow.
• Schedule service appointments and assign tasks to technicians based on skill set and workload.
• Monitor the progress of all jobs, ensuring deadlines are met and quality standards are maintained.
• Liaise between service advisors, technicians, and customers regarding repair status and required work.
• Manage parts inventory for the workshop, ensuring availability for scheduled jobs.
• Ensure adherence to safety protocols and maintain a clean and organized work environment.

Skills

Automotive workshop experience

Supervisory/lead technician

Automotive repair processes

Diagnostic procedures

Organization and multitasking

Workshop management software

Communication skills

Job description

About the Role

Our client is seeking an organized and proactive Workshop Controller to manage the daily operations of their automotive service center in Polokwane . This role is crucial for ensuring the efficient workflow of the workshop, coordinating technician activities, and maintaining high standards of service delivery. You will be responsible for scheduling jobs, monitoring progress, managing parts allocation, and ensuring customer satisfaction by keeping them informed about their vehicle's service status. This is an excellent opportunity for someone with strong organizational skills and automotive experience to take on a key supervisory role.

Key Responsibilities

• Oversee the daily operations of the service workshop, ensuring efficient job allocation and workflow.
• Schedule service appointments and assign tasks to technicians based on skill set and workload.
• Monitor the progress of all jobs, ensuring deadlines are met and quality standards are maintained.
• Liaise between service advisors, technicians, and customers regarding repair status and required work.
• Manage parts inventory for the workshop, ensuring availability for scheduled jobs.
• Ensure adherence to safety protocols and maintain a clean and organized work environment.

Requirements

• Previous experience in an automotive workshop environment, preferably in a supervisory or lead technician role.
• Strong understanding of automotive repair processes and diagnostic procedures.
• Excellent organizational, time management, and multitasking skills.
• Good communication and interpersonal skills to effectively manage the team and interact with customers.
• Proficiency with workshop management software.
• Ability to work effectively under pressure and maintain high standards of service.

Benefits

• Competitive monthly salary and potential performance incentives.
• Opportunity to lead a skilled team within a reputable automotive service provider.
• Access to ongoing training and professional development.
• A structured and supportive work environment.
• Potential for career advancement within the organization.