Workshop Manager

Scania Nederland B.V.; Durban; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

Scania Workshop in Durban is seeking a proactive Workshop Manager to develop and run the workshop operations, maximize customer and employee satisfaction, and drive profitable growth for the Scania service business.

You will lead technicians and service staff, manage daily workflows, ensure quality standards, strengthen customer relationships, and coordinate service solutions to meet current and future needs.

Qualifications

• Qualified Diesel Technician with Trade certificate.
• 5+ years technical workshop experience, supervisory/Team Leader in a workshop environment is advantageous.
• Valid Heavy Vehicle licence (advantageous).
• SHE compliance.
• Medically fit.

Responsibilities

• Workshop management – plan and manage daily workshop operations, lead staff and coordinating with Services Salesman.
• Workshop customer relations – develop customer relationships and address issues.
• Workshop Service solution sales – promote service solutions and coordinate activities.
• Follow up workshop results – monitor costs, budget, KPI and continuous improvement.

Skills

Workshop Management

Workshop Customer Relations

Communication

Problem Solving

Results Oriented

Inspiring others/Motivation

Ensuring Accountability

Education

Qualified Diesel Technician with Trade certificate

Job description

The main responsibility of the Workshop Manager is to proactively develop and manage the workshop business and operations in order to maximize customer and employee satisfaction, as well as business performance contributing to the profitable growth of Scania. The Workshop Manager ensures that customers have great confidence in the workshop through the provision of excellent service by managing employees and customer relationships.

Job Responsibilities

Workshop management – Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel:

• Set routines for planning and follow up meetings
• Carry out regular meetings
• Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop
• Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration
• Monitor and handle deviations, initiate proper actions and escalations
• Promote and work with DOS to ensure uniform quality standards in all areas of the business
• Coordinate the Spare Parts activity to ensure parts availability, ensure service exchange and warranty parts procedures are adhered to
• Manage the workshop facilities
• Create working time schedules for work shifts

Workshop customer relations – Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer:

• Build and maintain the right level of relationships with customer representatives.
• Monitor the processing of complaints and process major or complicated complaints
• Assist workshop personnel and customers regarding technical issues.
• Participate in meetings with Key customers when required

Workshop Service solution sales –Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs:

• Market and communicate Scania services solutions to existing and potential customers
• Coordinate and follow up of the Services Salesman activities if required by the reporting line
• Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives
• Monitor the workshop’s pricing and discounts to ensure that they meet the established level
• Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions

Follow up workshop results – Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets:

• Manage and analyze the workshop’s running costs and expenditure budget
• Regularly follow up service business and financial results
• Set, monitor, maintain and follow up KPI:s
• Work with and handle applicable licenses for the workshop operations, monitor possible developments
• Analyze current standards to identify and present opportunities for improvement of the workshop
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals

Competencies – these will be tested in the interview should you be shortlisted:

• Workshop Management
• Workshop Customer Relations
• Communication
• Ensuring Accountability
• Inspiring others/Motivation
• Problem Solving
• Results Orientated

Applicant must meet these minimum requirements:

• Qualified Diesel Technician with Trade certificate
• 5+ years technical workshop experience, of which experience in Supervising/Team Leader in a workshop environment within the automotive industry, would be an added advantage.
• Valid Heavy Vehicle licence (advantageous)
• SHE
• Compliance with SRS, DOS Requirements
• Medically fit

Integrity & Compliance:

All applications will be treated with full confidentially and will only be made available to the people involved in the recruitment process.

NB: Please be advised in order to apply for this vacancy you need to have been employed in your current role for a minimum of 1 year.