Workshop Booking Specialist

MSX International; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

MSX International in Pretoria is looking for a proactive Call Centre Agent to be the crucial link between customers and the workshop. You will help maintain the company’s image by managing appointments and ensuring the workshop operates at full capacity.

The ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and maintains a meticulous approach to data management. Join us in delivering excellent customer service and enhancing workshop effectiveness.

Qualifications

• Proven ability to quickly learn and efficiently utilize proprietary systems.
• Prior experience in a high-volume call centre or service booking role is preferred.
• Exceptional verbal and written communication skills with professional etiquette.

Responsibilities

• Manage appointments and operate the BSI system effectively.
• Communicate with customers professionally and courteously.
• Ensure achievement of service booking targets and manage no-shows.

Skills

Proven ability to learn proprietary systems like BSI

Experience in a high-volume call centre

Exceptional verbal and written communication skills

Attention to detail in data capture

Ability to work under pressure

Tools

BSI system

Manufacturer-specific software

Job description

MSX International in Pretoria is looking for a proactive Call Centre Agent to be the crucial link between customers and the workshop. You will help maintain the company’s image by managing appointments and ensuring the workshop operates at full capacity.

The ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and maintains a meticulous approach to data management. Join us in delivering excellent customer service and enhancing workshop effectiveness.