Workshop Administrator

Arcs; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Arcs in Gauteng is seeking a professional, customer-focused Workshop Administrator to join a busy automotive workshop. You will schedule bookings, welcome customers at check-in, and liaise with technicians, parts and customers to ensure smooth service flow.

Responsibilities include providing repair updates, handling estimates changes, advising on servicing needs and maintaining accurate CRM data. A presentable, organised candidate with MS Word/Excel skills and a valid driver's license will

Qualifications

• Grade 12 / Matric is required.
• Experience dealing with customers, preferably in an automotive workshop.
• Strong customer service and communication skills.
• Customer-centric and professional approach.
• Well-presented and organised.
• Valid Driver's Licence.
• Good working knowledge of MS Word and Excel.
• Ability to work in a fast-paced workshop environment.

Responsibilities

• Schedule and manage workshop service bookings and customer appointments.
• Welcome customers and assist with vehicle check-in.
• Liaise with customers, technicians, workshop staff and parts departments.
• Provide regular updates on vehicle repairs to customers.
• Communicate changes to repair estimates, costs and completion times.
• Advise customers on servicing and maintenance requirements.
• Coordinate insurance repair authorisations where required.
• Handle confirmations, follow-ups and rescheduling for no-shows.

Skills

Customer service

Communication skills

Organised

Professional approach

Education

Grade 12 / Matric

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for a professional, customer-focused Workshop Administrator to join a busy automotive workshop environment.
Key Responsibilities:

• Schedule and manage workshop service bookings and customer appointments.
• Welcome customers and assist with the vehicle check-in process.
• Liaise with customers, technicians, workshop staff and parts departments.
• Handle customer enquiries professionally and provide regular updates on vehicle repairs.
• Communicate changes to repair estimates, costs and completion times.
• Advise customers on vehicle servicing and maintenance requirements.
• Coordinate insurance repair authorisations where required.
• Conduct booking confirmations, follow-ups and contact no-shows to reschedule appointments.
• Maintain accurate customer and CRM information and contact customers when services are due.
• Promote additional products and services where appropriate.
• Ensure vehicles, keys and workshop documentation are handled correctly.
• Process administrative duties, including ensuring payments are received correctly.
• Maintain high levels of customer satisfaction and CSI.
• Ensure compliance with workshop procedures and manufacturer standards.

Requirements:

• Grade 12 / Matric.
• Previous experience dealing with customers, preferably within an automotive workshop environment.
• Strong customer service and communication skills.
• Customer-centric and professional approach.
• Well-presented and organised.
• Valid Driver's Licence.
• Good working knowledge of Microsoft Word and Excel.
• Ability to work in a fast-paced workshop environment.