Wellness Manager

Kendrick Recruitment; Dullstroom; On-site; ZAR 134,000 - 223,000; Full time

Job summary

Kendrick Recruitment seeks an experienced Wellness Manager to join a prestigious 5-star luxury hotel in KwaZulu-Natal. You will oversee day-to-day wellness operations and ensure guests receive professional, personalised and memorable service in a premium spa environment.

The role requires strong leadership to manage the wellness team, coordinate treatments and schedules, maintain hygiene and presentation standards, recruit and train staff, and work closely with other departments to deliver a

Qualifications

• Previous experience in a Wellness Manager or similar supervisory role.
• Experience within a luxury hotel, resort, spa or wellness environment.
• Strong knowledge of spa and wellness operations.
• Excellent leadership and team management skills.
• Professional and polished presentation.
• Passion for wellness and delivering exceptional guest experiences.

Responsibilities

• Oversee the daily operations of the hotel’s wellness and spa facilities.
• Ensure exceptional service standards are consistently maintained.
• Manage and motivate the wellness team, creating a positive and professional working environment.
• Coordinate staff schedules, treatments and daily operational requirements.
• Ensure treatments and wellness experiences are delivered to the highest standards.
• Assist with recruitment, training and development of wellness staff.
• Maintain high standards of hygiene, presentation and cleanliness throughout the facilities.
• Monitor stock levels and oversee ordering of wellness products.
• Build strong relationships with guests and meet individual needs.
• Handle guest queries, feedback and complaints professionally.

Skills

Leadership

Team management

Communication

Guest service orientation

Detail-oriented

Organisational skills

Job description

Wellness Manager | Luxury 5-Star Hotel | Ballito

Salary: R12,000 – R20,000 per monthAccommodation: Live-outLocation: KwaZulu-Natal

Kendrick Recruitment is currently seeking an experienced and passionate Wellness Manager to join a prestigious 5-star luxury hotel in KwaZulu-Natal.

This is an exciting opportunity for a wellness professional who is passionate about creating exceptional guest experiences and maintaining the highest standards across a luxury wellness environment. The successful candidate will be responsible for overseeing the day-to-day wellness operation while ensuring that guests receive professional, personalised and memorable service.

Key Responsibilities

• Oversee the daily operations of the hotel’s wellness and spa facilities.
• Ensure exceptional service standards are consistently maintained.
• Manage and motivate the wellness team, creating a positive and professional working environment.
• Coordinate staff schedules, treatments and daily operational requirements.
• Ensure treatments and wellness experiences are delivered to the highest standards.
• Assist with the recruitment, training and development of wellness staff.
• Maintain high standards of hygiene, presentation and cleanliness throughout the wellness facilities.
• Monitor stock levels and oversee the ordering of wellness and treatment products.
• Build strong relationships with guests and ensure their individual needs are met.
• Handle guest queries, feedback and complaints professionally and efficiently.
• Assist with developing wellness programmes, treatments and guest experiences.
• Monitor operational performance and identify opportunities for improvement.
• Ensure all health, safety and operational procedures are adhered to.
• Work closely with other hotel departments to ensure a seamless overall guest experience.

Requirements

• Previous experience in a Wellness Manager, Spa Manager or similar supervisory/management role.
• Experience within a luxury hotel, resort, spa or wellness environment is essential.
• Strong knowledge of spa and wellness operations.
• Excellent leadership and team management skills.
• Professional and polished presentation.
• Passion for wellness and delivering exceptional guest experiences.
• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Ability to remain calm and professional in a fast-paced luxury hospitality environment.
• Strong attention to detail.
• A genuine passion for luxury service and guest satisfaction.

Package

• R12,000 – R20,000 per month
• Live-out position
• Luxury 5-star hospitality environment
• Excellent opportunity to grow within a luxury wellness operation

If you do not hear from us within 7 working days, please consider your application unsuccessful.