Luxury Wellness Manager - Spa & Guest Experience

Kendrick Recruitment; Dullstroom; On-site; ZAR 134,000 - 223,000; Full time

Job summary

Kendrick Recruitment seeks an experienced Wellness Manager to join a prestigious 5-star luxury hotel in KwaZulu-Natal. You will oversee day-to-day wellness operations and ensure guests receive professional, personalised and memorable service in a premium spa environment.

The role requires strong leadership to manage the wellness team, coordinate treatments and schedules, maintain hygiene and presentation standards, recruit and train staff, and work closely with other departments to deliver a

Qualifications

• Previous experience in a Wellness Manager or similar supervisory role.
• Experience within a luxury hotel, resort, spa or wellness environment.
• Strong knowledge of spa and wellness operations.
• Excellent leadership and team management skills.
• Professional and polished presentation.
• Passion for wellness and delivering exceptional guest experiences.

Responsibilities

• Oversee the daily operations of the hotel’s wellness and spa facilities.
• Ensure exceptional service standards are consistently maintained.
• Manage and motivate the wellness team, creating a positive and professional working environment.
• Coordinate staff schedules, treatments and daily operational requirements.
• Ensure treatments and wellness experiences are delivered to the highest standards.
• Assist with recruitment, training and development of wellness staff.
• Maintain high standards of hygiene, presentation and cleanliness throughout the facilities.
• Monitor stock levels and oversee ordering of wellness products.
• Build strong relationships with guests and meet individual needs.
• Handle guest queries, feedback and complaints professionally.

Skills

Leadership

Team management

Communication

Guest service orientation

Detail-oriented

Organisational skills

Job description

Kendrick Recruitment seeks an experienced Wellness Manager to join a prestigious 5-star luxury hotel in KwaZulu-Natal. You will oversee day-to-day wellness operations and ensure guests receive professional, personalised and memorable service in a premium spa environment.

The role requires strong leadership to manage the wellness team, coordinate treatments and schedules, maintain hygiene and presentation standards, recruit and train staff, and work closely with other departments to deliver a