Website Operations Lead — Hybrid Project Manager

iX; Durban; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Westville office weekly attendance

Job summary

iX is seeking a Website Operations Supervisor to oversee the website production team, coordinate across website builds, launches, renewals, and client deliverables. The role blends hands-on task management with leadership, client liaison, and tight collaboration with Development and other silos.

The position is hybrid, requiring own PC and a reliable internet connection, with attendance at the Westville office once a week. Experience in project management and CMS domains is essential.

Qualifications

• Matric/Grade 12 certificate is essential.
• A relevant tertiary qualification in Project Management, Marketing, Digital Media, IT, or related field is advantageous.
• Project Management certification (PMP/Prince2 or similar) is advantageous.

Responsibilities

• Oversee project & task management for website builds and launches across multiple concurrent workstreams.
• Monitor progress, reassign tasks, and ensure on-time delivery and accurate billing.
• Coordinate with Development, Sales, Client Support and Stock to align customer outcomes.
• Lead daily stand-ups, track looker studio reports, and manage domain and CMS related activities.
• Escalate issues and work with the CX Manager to implement improvements.
• Provide coaching, performance feedback, and monthly appraisals for the team.
• Manage onboarding/new clients, domain renewals, and looker studio scheduling.

Skills

Project Management

Team Leadership

Cross-functional Collaboration

Client Management

CMS platforms knowledge

Google Analytics

Education

Matric / Grade 12 certificate

Project Management certification (PMP/Prince2)

Relevant tertiary qualification in Project Management/IT/Digital Media

Tools

Looker Studio

Google Analytics

Google Search Console

CMS platforms

Job description

iX is seeking a Website Operations Supervisor to oversee the website production team, coordinate across website builds, launches, renewals, and client deliverables. The role blends hands-on task management with leadership, client liaison, and tight collaboration with Development and other silos.

The position is hybrid, requiring own PC and a reliable internet connection, with attendance at the Westville office once a week. Experience in project management and CMS domains is essential.