We are hiring Service Assistant

Wine Co.; Cape Town; On-site; ZAR 133,920 - 223,200; Full time

Job summary

Wine Co. in Cape Town seeks a hospitality specialist to deliver exceptional guest experiences through tours, tastings, and destination experiences.

You will maintain in-depth knowledge of our products, prepare cocktails, assist with events and activations, and promote sales while upholding the highest service standards in a dynamic environment. Fluency in English and Afrikaans is required, with flexible hours including weekends and public holidays.

Qualifications

• Successful completion of Grade 12 (Matric).
• Speak English and Afrikaans.
• Excellent communication skills; friendly, approachable, and professional when dealing with visitors and staff in person, over the phone, or in writing.
• Experience in hospitality, tourism, or premium brand environments.
• Proven sales or retail experience will be an advantage.
• Proven bar service experience will be an advantage.
• Ability to work independently and cope under pressure.
• Strong customer service and sales aptitude.
• Able to work independently and creatively, pre-empting and problem-solving issues as needed.
• Willingness to work flexible hours, including weekends and public holidays, as required by a dynamic environment and events-led operation.

Responsibilities

• Active involvement in all aspects of the guest experience and ensuring service excellence.
• Present detailed Distillery Tours and Brandy Tastings.
• Maintain thorough knowledge of our full portfolio of products and the brand-making process.
• Maintain thorough knowledge of cocktail preparation and be able to prepare all cocktails served.
• Ensure effective stock handling and minimise losses.
• Promote and sell destination offerings, experiences, and products.
• Follow company policies and procedures while identifying opportunities for continuous improvement.
• Drive Dineplan reviews and database sign-ups.
• Deliver exceptional hospitality and customer standards at all times.
• Assist with events, activations, and destination experiences when required.

Skills

Exceptional communication

Guest service

Sales aptitude

Bilingual: English & Afrikaans

Education

Grade 12 (Matric)

Job description

Deliver exceptional guest experiences through world-class hospitality, presenting tours and tastings, promoting destination experiences, and supporting sales activities while maintaining the highest service standards.

Key Responsibilities

• Active involvement in all aspects of the guest experience and ensuring service excellence.
• Present detailed Distillery Tours and Brandy Tastings.
• Maintain thorough knowledge of our full portfolio of products and the brand-making process.
• Maintain thorough knowledge of cocktail preparation and be able to prepare all cocktails served.
• Ensure effective stock handling and minimise losses.
• Promote and sell destination offerings, experiences, and products.
• Follow company policies and procedures while identifying opportunities for continuous improvement.
• Drive Dineplan reviews and database sign-ups.
• Deliver exceptional hospitality and customer standards at all times.
• Assist with events, activations, and destination experiences when required.

Education and Experience

• Successfully completed Grade 12 (Matric).
• Speak English and Afrikaans.
• High attention to detail with the ability to manage multiple workflows.
• Possess excellent communication skills; friendly, approachable, and professional when dealing with visitors and staff in person, over the phone, or in writing.
• Experience in hospitality, tourism, or premium brand environments.
• Confident communicator with a service- and brand-led mindset.
• Proven sales or retail experience will be an advantage.
• Proven bar service experience will be an advantage.
• Ability to work independently and cope under pressure.
• Strong customer service and sales aptitude.
• Able to work independently and creatively, pre-empting and problem-solving issues as needed.
• Willingness to work flexible hours, including weekends and public holidays, as required by a dynamic environment and events-led operation.