Warehousing & Customer Care Operations Manager

On Line Personnel; Gqeberha; On-site; ZAR 279,000 - 335,000; Full time

Job summary

On Line Personnel seeks a Customer Care and Operations Manager to oversee warehouse and distribution, ensuring on-time delivery and strong customer care. The role emphasizes SOPs, inventory control, and performance management within a fast-paced FMCG environment.

The ideal candidate has 10+ years in warehousing, a related degree, Syspro ERP experience, and proven leadership. This on-site Cape Town role offers competitive salary and growth opportunities.

Qualifications

• Matriculated.
• Related Degree or Diploma in Logistics/Warehouse/Supply Chain Management.
• Minimum 10 years experience in warehousing and distribution.
• Minimum 5 years middle or senior management experience.
• Experience in FMCG/distribution industry is preferred.
• Previous experience in Syspro or related ERP system is essential.
• Valid drivers licence.
• Knowledge of EH&S.
• Previous experience and knowledge of customer care or customer service environment.
• Good knowledge of management methods and techniques.
• Awareness of industry’s latest technology trends and applications.
• Strong client-facing and communication skills.
• Deadline-oriented.
• Critical thinking and problem-solving skills.
• Planning and organisational skills.

Responsibilities

• Oversee warehouse/ distribution operations and enforce policies.
• Maintain inventory integrity and cycle counts.
• Improve route plans to ensure timely deliveries.
• Manage budget and cost reduction initiatives.
• Train staff and monitor performance.
• Ensure health, safety and security of goods.

Skills

Client-facing

Communication skills

Deadline-oriented

Planning and organisational skills

Critical thinking

Education

Related Degree or Diploma in Logistics/Warehouse/Supply Chain Management

Tools

Syspro

Job description

On Line Personnel seeks a Customer Care and Operations Manager to oversee warehouse and distribution, ensuring on-time delivery and strong customer care. The role emphasizes SOPs, inventory control, and performance management within a fast-paced FMCG environment.

The ideal candidate has 10+ years in warehousing, a related degree, Syspro ERP experience, and proven leadership. This on-site Cape Town role offers competitive salary and growth opportunities.