Ward Administration & Patient Services Lead

Lenmed; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Lenmed's Ethekwini Hospital and Heart Centre in Durban is seeking a ward secretary to coordinate secretarial tasks, receive all new patients, visitors and doctors, and support the Unit staff and Unit Manager in daily operations.

The role requires Grade 12, 2–3 years' hospital secretarial experience, strong computer literacy and stock management in a healthcare setting. The successful candidate will contribute to a welcoming ward environment and efficient administrative workflows.

Qualifications

• Grade 12 or equivalent NQF Level 4 Qualification.
• 2-3 years’ experience in a secretarial position/Hospital experience.
• Computer literacy.
• Stock management in a Healthcare environment essential.

Responsibilities

• Answers the telephone in a friendly and professional manner.
• Ensure all new admissions are on the patient's name board with the time and date.
• Ensure the patient receives a ward information form.
• Place the required stickers in the bulletin book.
• Ensure suitable arrangements are made with the ward that patient is being transferred to or from.
• Discharges may only occur once the Doctor has given his consent in writing.
• Assist with staff shift planning in the ward if required.
• Complete and update “Monthly Register” for learners.
• Ensure all billing is up to date.

Skills

Communication

Telephone etiquette

Coordination

Customer service

Education

Grade 12 or equivalent

Tools

Computer literacy

Stock management

Job description

Lenmed's Ethekwini Hospital and Heart Centre in Durban is seeking a ward secretary to coordinate secretarial tasks, receive all new patients, visitors and doctors, and support the Unit staff and Unit Manager in daily operations.

The role requires Grade 12, 2–3 years' hospital secretarial experience, strong computer literacy and stock management in a healthcare setting. The successful candidate will contribute to a welcoming ward environment and efficient administrative workflows.