Waiter

Faircape; Somerset West; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Quarterly performance bonuses

Long service leave

Discounts on ISP packages

Job summary

Faircape is seeking a friendly, professional Waiter for Heritage Manor in Somerset West. You will serve meals and beverages, maintain dining areas to high hygiene standards, and provide excellent resident-focused service.

Candidates with waiter experience, barista skills, and knowledge of serving etiquette and wine will excel. Role requires teamwork and flexibility for events and private functions.

Qualifications

• Proven experience as a waiter in hospitality settings.
• Barista experience is advantageous.
• Knowledge of serving etiquette and basic wine knowledge.

Responsibilities

• Provide high-quality dining service to residents and guests.
• Set tables, maintain hygiene, and keep service areas organized.
• Explain menu items and make recommendations to residents.
• Ensure accurate billing and report any discrepancies.
• Assist with stock audits and bar inventory as needed.
• Maintain personal hygiene and professional appearance.
• Be flexible to assist with private events outside hours.

Skills

Waiter experience

Barista experience

Wine knowledge

Interpersonal skills

Communication skills

Urgency and efficiency

Teamwork

Service excellence

Job description

Faircape Restaurant and Catering, part of Faircape Life retirement villages, operates in 6 prime locations across the Western Cape, providing dining services to village residents and patients in the onsite healthcare centres.

We are seeking a friendly, professional and customer-focused Waiter to join our team at Heritage Manor in Somerset West.

If you are passionate about hospitality, thrive in a customer-focused environment and take pride in delivering exceptional service, we would love to hear from you. In this role, you will create a welcoming dining experience for our residents and guests by serving food and beverages with professionalism, efficiency and care.

Why Join Us?

At Faircape, we value our team and offer fantastic benefits, including:

• Quarterly performance bonuses
• Long service leave
• Discounts on our high-speed ISP packages (after successful probation)

Job Duties Include, But Are Not Limited To:

• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• Clean and refill cruet and condiment sets.
• Set tables to laid-down standards, ensuring all items are clean, undamaged and in a good state of repair.
• Maintain designated dining and service areas to the required hygiene standards.
• Develop and maintain a thorough knowledge of all menu items to confidently recommend and explain options to residents.
• Serve food and beverages in accordance with laid-down standards while maintaining a professional and courteous manner.
• Provide excellent customer service at all times, accommodating residents' needs without inconveniencing other guests.
• Handle customer complaints effectively and report all complaints to the manager.
• Assist with daily, weekly and monthly stock audits, reporting any variances or breakages to your manager.
• Restock and replenish bar inventory and supplies to ensure optimal service and availability.
• Ensure accurate billing of orders and report any billing errors to the manager.
• Maintain high standards of personal hygiene and grooming.
• Be willing to assist outside of normal working hours with private events as required.

Experience and Knowledge

• Proven experience as a Waiter.
• Barista experience will be advantageous.
• Knowledge of serving etiquette and basic wine knowledge.

Skills and Attributes

• Excellent interpersonal and communication skills.
• Demonstrates a sense of urgency.
• Ability to provide outstanding service and create a welcoming atmosphere for residents and guests.
• Ability to work effectively within a team to achieve common goals and ensure seamless service.
• Committed to delivering excellence and maintaining high service standards.

Specific Requirements

• Clear health record.
• Clear criminal record.
• Clear credit record.
• Contactable references.

Faircape offers a competitive salary package dependent on experience, qualifications, skills and attributes.

Your total package includes a set basic salary, provision for Sunday pay (time and a half), public holiday pay (double time), and quarterly performance bonuses (every three months) after successful probation period.

Working Hours

Normal working days are Monday to Sunday, between 07h00 and 19h00, according to the roster.