Virtual Lifestyle Concierge | German speaking

Ten Lifestyle Group; Bloemfontein; Hybrid; ZAR 543,360 - 760,704; Full time

Benefits offered by this job

Competitive salary depending on experience

Hybrid working options

Paid time off and a volunteering day

Paid sabbatical after 5 years

Employee discounts on travel and entertainment

Career opportunities within the company

Job summary

Ten Lifestyle Group is looking for a German-speaking Lifestyle Concierge based in Bloemfontein, South Africa. This role involves managing a variety of personalized requests related to travel, dining, and events while ensuring excellent customer service and maintaining strong relationships with clients.

The ideal candidate will be fluent in German and English, possess strong organizational skills, and have experience in customer service or concierge work within the luxury sector. The position offers hybrid working opportunities and a range of attractive benefits.

Qualifications

• Fluent in German and English with excellent communication skills.
• Experience in concierge or lifestyle management, ideally in luxury.
• Ability to manage multiple requests efficiently.

Responsibilities

• Manage diverse member requests related to travel and dining.
• Provide insightful recommendations based on local knowledge.
• Build and maintain strong client relationships.

Skills

Fluency in German and English

Customer service experience

Strong organizational skills

Online research proficiency

Attention to detail

Job description

Join Our Team as a German-Speaking Lifestyle Concierge!

Key Responsibilities

• Manage a wide range of requests and provide tailored services related to travel, dining, events, and more
• Utilize your local knowledge to offer insightful recommendations and bespoke solutions to our members
• Build and maintain strong relationships with clients, ensuring their needs are met efficiently and effectively
• Conduct thorough research and analysis to curate the best options for members’ desires
• Collaborate with other departments to enhance the overall service offering to our members, promoting all facets of Ten Group
• Document all interactions and keep comprehensive records of requests to ensure continuity and personalization in service
• Actively contribute to the team’s success by sharing insights and experiences
• Deliver exceptional customer service and receive valuable feedback to drive continuous improvement

Requirements

• Fluency in both English and German, with exceptional written and verbal communication skills in both languages
• Experience in customer service, concierge, or lifestyle management, preferably within the luxury sector
• Strong organizational skills with the ability to manage multiple tasks efficiently and meet deadlines in a fast‑paced environment
• Proficiency in online research and resourcefulness in problem solving
• Passion for customer service and a keen understanding of luxury lifestyles
• Ability to build rapport with clients and provide personalized service to enhance their experiences
• Strong attention to detail and commitment to excellence in all aspects of work

Your Profile / Qualifikationen

• Fließende Sprachkenntnisse in Deutsch und Englisch mit sehr guten schriftlichen und mündlichen Kommunikationsfähigkeiten in beiden Sprachen
• Erfahrung im Kundenservice, Concierge‑Service oder Lifestyle Management, idealerweise im Luxussegment
• Ausgeprägte organisatorische Fähigkeiten sowie die Fähigkeit, mehrere Anfragen gleichzeitig zu bearbeiten und auch in einem dynamischen Umfeld zuverlässig Termine einzuhalten
• Sehr gute Recherchefähigkeiten sowie Kreativität und Lösungsorientierung bei der Bearbeitung individueller Anliegen
• Ausgeprägte Serviceorientierung und ein feines Gespür für hochwertige Lebensstile und exklusive Erlebnisse
• Fähigkeit, schnell eine persönliche Beziehung zu unseren Mitgliedern aufzubauen und durch individuelle Betreuung besondere Kundenerlebnisse zu schaffen
• Hohes Maß an Detailgenauigkeit sowie ein konsequenter Anspruch an Qualität und Exzellenz in allen Arbeitsbereichen
• Bereitschaft zur Arbeit an Wochenenden

Working Pattern

The successful candidate must be flexible and willing to work on a rotational shift basis from Monday to Sunday. Shifts are scheduled as either Sunday to Thursday or Tuesday to Saturday, with 5 consecutive working days, within operating hours of 06:00 to 22:00. This is a full‑time position of 40 working hours per week. Weekend allowances and late‑shift allowances are provided, making this arrangement particularly lucrative and attractive.

Benefits

• A competitive salary depending on experience, plus a performance‑based bonus
• Hybrid working – combine working from home and at the office; fully remote options available if you don’t live near the office
• Paid time away from work – competitive paid time off package, including a paid day each year to volunteer for a good cause important to you
• Paid Sabbaticals – one month paid sabbatical after every 5 years of service, without using annual leave
• Extra Rewards – Ten Loyalty Rewards program includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays – possibilities to travel and work anywhere in the world
• Employee Discounts – access to travel and entertainment discounts for your benefits
• Be part of our global, dynamic, and inclusive team, with diversity at its core
• Career opportunities within a dynamic international company

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. Our hiring and employment decisions are based on merit, competence, performance, and business needs.