Travel Consultant - French speaking

Ten Lifestyle Group; Cape Town; On-site; ZAR 350,000 - 450,000; Full time

Benefits offered by this job

Competitive salary and performance-based bonuses

Hybrid working options

Paid time off and sabbaticals

Employee discounts on travel

Medical aid contribution

Transport for late shifts

Health and wellness services

Job summary

Ten Lifestyle Group is looking for a French-speaking Luxury Travel Consultant in Cape Town, South Africa. The role involves advising premium clients, managing inquiries from quote to billing, and creating personalized travel experiences. Candidates should possess excellent French and English skills, a tertiary qualification in tourism, and several years of travel industry experience. The position offers a competitive salary, hybrid working arrangements, and opportunities for career growth within a diverse and inclusive team.

Qualifications

• Excellent language skills in professional French and English, written and spoken (C2).
• Ability to speak an additional language such as German or Italian is an advantage.
• Several years of professional experience in the travel industry.

Responsibilities

• Advising clients by phone and email in French and English.
• Handling customer inquiries from quote preparation to billing.
• Making reservations with airlines, hotels, and travel agencies.
• Creating tailored offers and detailed travel itineraries.
• Selling special promotions and exclusive offers.

Skills

French language proficiency

English language proficiency

Communication skills

Customer service orientation

Knowledge of GDS (Amadeus)

Destination knowledge

Flexibility and adaptability

Education

Completed tertiary qualification in tourism

Job description

To strengthen our team in South Africa, we are looking for a French‑speaking Luxury Travel Consultant. Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor‑made journeys that meet the highest standards. In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibilities

• Advising our clients – premium cardholders – by phone and email in both French and English.
• Handling customer inquiries from quote preparation to billing for individual trips.
• Making reservations with airlines, hotels, and travel agencies.
• Creating tailored offers, travel documents, and detailed travel itineraries.
• Passionately advising and facilitating unique travel experiences.
• Actively selling special promotions and exclusive offers.

Requirements

• Excellent language skills in professional French and English, written and spoken (C2 according to The Common European Framework).
• Ability to speak an additional language such as German or Italian is an advantage.
• Completed tertiary qualification or equivalent training, ideally in the field of tourism.
• Several years of professional experience in the travel industry, a tour operator or in a travel agency.
• Knowledge of GDS (preferably Amadeus).
• Excellent destination knowledge across key global regions.
• Strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
• Service‑oriented, flexible and able to work under pressure.
• Positive attitude and identification with Ten Group values.
• Strong communication skills.
• Value exceptional service and live by this motto.
• Full‑time availability (40 hours per week).
• Flexibility to work 5 days a week between 07:00 and 22:00 SAST, Sunday to Thursday.

Benefits

• Competitive salary based on experience, plus a performance‑based bonus. Additional late shift and Sunday shift allowances increase earning potential.
• Hybrid working: combine working from home with working from the office. If you don't live near our office, we also offer fully remote working options.
• Paid time off: competitive paid time‑off package, including one day each year to volunteer for a cause that matters to you.
• Paid sabbaticals: one month of paid sabbatical after every five years of service, without using annual leave.
• Extra rewards: access our lucrative Ten Loyalty Rewards program.
• Remote working holidays: opportunities to travel and work.
• Employee discounts: great travel and entertainment discounts—just like our clients' members.
• Medical aid contribution: company contribution toward medical aid.
• Late shift transport: transport home for employees working late shifts (applies to those without a car).
• ICAS Employee Health and Wellness (EHWP): confidential and free services for all employees.
• Be part of our global, dynamic, and inclusive team, with diversity at its core.
• Explore genuine career opportunities within a dynamic and international company.

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.