Luxury Travel Agent - German speaking

Ten Group; Cape Town; Hybrid; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Hybrid Working

Remote work options

Paid time off

Relocation package

Travel discounts

Medical aid contribution

Wellness programs

Job summary

Ten Lifestyle Group is seeking a German-speaking Luxury Travel Consultant in South Africa. You will design tailor-made journeys for premium clients, combining travel expertise with a keen eye for luxury, trends, and service quality.

Responsibilities include advising premium cardholders in German and English, handling inquiries from quote to billing, and making reservations with airlines, hotels, and travel agencies. A strong passion for travel and customer service is essential.

Qualifications

• Fluent German and English (C2) in written and spoken.
• Several years of professional travel industry experience.
• GDS knowledge, Amadeus preferred.

Responsibilities

• Advising premium clients by phone and email in German and English.
• Handling inquiries from quote to billing for individual trips.
• Making reservations with airlines, hotels, and travel agencies.

Skills

German language (C2)

English language (C2)

Travel industry experience

GDS knowledge (Amadeus)

Job description

To strengthen our team in South Africa, we are looking for a German-speaking Luxury Travel Consultant.

Immerse yourself in the world of luxury travel: As a Travel Consultant at Ten Lifestyle Group, an internationally leading lifestyle management company, you will serve a sophisticated premium clientele and design tailor‑made journeys that meet the highest standards.

In this role, you will combine your expertise in travel with a keen sense for luxury, trends, and service quality. You are not just a consultant – you become a trusted point of contact for clients seeking exceptional experiences worldwide.

Responsibilities:

• Advising our clients – premium cardholders – by phone and email in both German and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailored offers, travel documents, and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers

Your Profile:

• You have excellent language skills in professional German and English, in written and spoken (C2 according to The Common European Framework)
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus)
• Have a strong passion for everything related to travel, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Flexibility to work 5 days per week between 06:00 and 22:00 SAST, either Sunday to Thursday or Tuesday to Saturday.
• The legal right to live and work in South Africa, without the need for visa sponsorship.

Note: This position is not suitable for career changers. Relevant professional experience within the travel industry, along with hands‑on experience in advising clients and booking travel arrangements, is essential.

Our people are at the heart of our business, and we foster a culture of recognition and reward—both through regular appraisals and our annual Extra Mile Awards, where we celebrate those who go above and beyond in their roles. We also encourage all staff to incorporate their aspirations and interests into their careers at Ten, and we support their development every step of the way.

Rewards That Work for You:

• Competitive Salary based on experience, plus a performance‑based bonus.
• Hybrid Working: Combine working from home with working from the office. If you don’t live near our office, we also offer fully remote working options.
• Paid Time Away from Work: Enjoy a competitive paid time‑off package, including one day each year to volunteer for a cause that matters to you.
• Paid Sabbaticals: One month of paid sabbatical after every five years of service, without using annual leave.
• Extra Rewards: Access our lucrative Ten Loyalty Rewards program.
• Remote Working Holidays
• Employee Discounts: Enjoy great travel and entertainment discounts—just like our clients’ members do!
• Medical Aid Contribution: Company contribution toward medical aid.
• Late Shift Transport: Transport home for employees working late shifts (applies to those without a car).
• ICAS Employee Health and Wellness (EHWP): Confidential and free services for all employees.
• Explore genuine career opportunities within a dynamic and international company, with diversity at its core.
• Relocation package – We support suitable international candidates with a relocation package to assist with moving to South Africa.

Who We Are

Ten Lifestyle Group is a global luxury concierge service, and our travel department offers a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients with their leisure travel requests.

At Ten, our goal is simple: to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, technology‑enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring, and improving the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group is part of a global community of businesses united by a shared goal: making a positive impact on society and the environment.

To find out more about Ten, please watch this short video Welcome to Ten

Our Commitment to Diversity

We embrace diverse perspectives, cultures, and experiences. Diversity is a fundamental part of our company culture, and we are committed to creating an inclusive working environment. All aspects of employment, from recruitment to promotion, are based on merit, capability, commitment, and business needs.