Virtual Customer Success Advocate

Placements24; Bloemfontein; Hybrid; ZAR 350,000 - 600,000; Full time

Benefits offered by this job

Fully remote work

Health, dental & vision insurance

Paid time off

Career development

Retirement plan

Performance-based bonuses

Job summary

Placements24 is seeking a driven Virtual Customer Success Advocate to join a fully remote team. You will manage a portfolio of clients, guiding them through onboarding and ongoing usage to maximize value and satisfaction.

Role requires excellent communication, strategic thinking, and the ability to collaborate with sales, support, and product teams to drive retention and expansion.

Qualifications

• Proven experience in customer success or account management.
• Excellent communication, presentation and interpersonal skills.
• Strong understanding of CRM principles and data-driven insights.
• Comfortable working remotely and managing multiple priorities.

Responsibilities

• Proactively engage with assigned clients to understand objectives and challenges.
• Develop and maintain long-term relationships with key stakeholders.
• Onboard new clients and guide them through product setup and usage.
• Conduct regular check-ins and business reviews to ensure satisfaction.
• Gather feedback and relay insights to product and marketing teams.

Skills

Customer Success

Account Management

CRM Software

Communication

Education

Bachelor's degree in Business

Tools

Salesforce

HubSpot

Job description

About the Role

Our client is actively seeking a driven and empathetic Virtual Customer Success Advocate to join their fully remote team. This pivotal role is designed for individuals who are passionate about building strong customer relationships and ensuring clients achieve maximum value from our client's products and services. As a remote-first organization, we foster a culture of autonomy, collaboration, and continuous learning. You will be a key point of contact for a portfolio of clients, proactively engaging with them to understand their needs, provide guidance, and ensure a seamless experience. This position requires exceptional communication skills, a strategic mindset, and a commitment to delivering outstanding customer outcomes. You will work closely with various internal departments, including sales, support, and product development, to advocate for customer needs and drive satisfaction. This is an exciting opportunity to contribute to client retention and growth within a dynamic and supportive virtual work environment.

Key Responsibilities

• Proactively engage with assigned clients to understand their business objectives and challenges.
• Develop and maintain strong, long-term relationships with key client stakeholders.
• Onboard new clients and guide them through product setup and initial usage.
• Conduct regular check-ins and business reviews to ensure client satisfaction and identify opportunities.
• Provide strategic advice and best practices to help clients leverage our client's solutions effectively.
• Monitor client health and identify at-risk accounts, developing proactive intervention plans.
• Collaborate with sales and support teams to address client needs and resolve issues.
• Educate clients on new features, updates, and resources.
• Gather customer feedback and relay insights to product and marketing teams.
• Drive customer adoption, retention, and expansion within your client base.

Requirements

• Proven experience in customer success, account management, or a related client-facing role.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management principles.
• Ability to analyze customer data and identify trends and opportunities.
• Proficiency with CRM software and customer success platforms.
• Self-motivated, organized, and able to manage multiple priorities in a remote setting.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Experience in SaaS or technology-related industries is a plus.
• Must be comfortable working independently and collaborating virtually.
• Must reside within a commutable distance to Welkom, Free State, ZA
• If occasional on-site meetings are required, though the role is primarily remote.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off and company holidays.
• Opportunities for professional development and career advancement.
• Retirement savings plan with company matching.
• Performance-based bonuses and incentives.
• A supportive and inclusive remote work culture.