Customer Success Champion

Placements24; Upington; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Fully remote position

Flexible working hours

Health, dental, and vision insurance

Paid time off

Home office stipend

Stock options or equity

Regular virtual team events

Career growth opportunities

Retirement savings contributions

Job summary

Placements24 is seeking a Customer Success Champion for a fully remote role serving clients across Northern Cape and beyond. You will build strong relationships, guide customers to achieve outcomes, and advocate for user needs while driving adoption of our SaaS solutions.

The role emphasizes onboarding new customers, monitoring health metrics, and collaborating with product teams to improve the customer experience. A proactive, data-driven mindset and strong communication are essential.

Qualifications

• 3+ years in Customer Success or related client-facing role.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Experience with onboarding and retention strategies.
• Familiarity with CRM and CS platforms (Salesforce, Gainsight, ChurnZero).

Responsibilities

• Build and maintain strong, trusted relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their goals and how the product helps.
• Onboard new customers to ensure day-one success.
• Monitor customer health metrics and identify engagement opportunities.
• Provide ongoing guidance on product usage and best practices.
• Identify opportunities for upselling and cross-selling.
• Act as the voice of the customer to product and engineering teams.
• Drive adoption and utilization of the product.
• Develop and deliver customer success plans with regular check-ins.
• Manage renewals and mitigate churn risks.

Skills

Relationship building

Communication

Problem solving

Data-driven mindset

Remote work

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

ChurnZero

Job description

About the Role

Our client, a fast-growing SaaS company, is seeking a passionate and proactive Customer Success Champion to join their remote team. This role is dedicated to ensuring our clients achieve their desired outcomes while using our client's innovative software solutions. You will build strong relationships, provide strategic guidance, and advocate for customer needs within the organization. The ideal candidate is a natural relationship builder with excellent problem-solving skills and a deep understanding of customer success principles, eager to make a difference from anywhere, supporting clients across Northern Cape and beyond.

Key Responsibilities

• Build and maintain strong, trusted relationships with a portfolio of assigned customers.
• Proactively engage with customers to understand their business goals and how our client's product can help achieve them.
• Onboard new customers, ensuring they are set up for success from day one.
• Monitor customer health metrics and identify opportunities for engagement or intervention.
• Provide ongoing support and guidance on product usage and best practices.
• Identify opportunities for upselling and cross-selling based on customer needs and goals.
• Act as the voice of the customer internally, providing feedback to product and engineering teams.
• Drive customer adoption and utilization of the product.
• Develop and deliver customer success plans and conduct regular check-ins.
• Manage customer renewals and identify potential churn risks, developing mitigation strategies.

Requirements

• Minimum of 3 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven ability to build and maintain strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Experience with customer onboarding and retention strategies.
• Familiarity with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• Ability to work independently in a remote setting and manage multiple priorities effectively.
• Bachelor's degree in a relevant field or equivalent practical experience.
• A passion for technology and helping customers succeed.
• Data-driven mindset with the ability to analyze customer usage patterns.

Benefits

• Fully remote position with flexible working hours.
• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and continuous learning.
• Company-provided equipment and home office stipend.
• Stock options or equity participation.
• Regular team-building activities and virtual events.
• Career advancement opportunities in a growing company.
• Contribution to retirement savings.