Virtual Concierge Coordinator

Placements24; Gauteng; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work stipend

Diverse international clientele

Professional development and training

Supportive remote team

Job summary

Placements24 is seeking a Virtual Concierge Coordinator to support clients and guests remotely from South Africa. You will coordinate bookings, deliver personalized services, and maintain detailed client records while communicating across digital channels.

The role emphasizes proactive problem-solving and discretion in a remote luxury service environment. Ideal candidates have hospitality or concierge experience, excellent organization, and strong English communication skills.

Qualifications

• Experience in a concierge, personal assistant, or customer-facing role.
• Excellent organizational and multitasking abilities.
• Strong written and spoken English.
• Proficient with digital tools for communication and task management.
• Ability to work autonomously with discretion.

Responsibilities

• Manage and coordinate a wide range of guest requests, including bookings, reservations, and local recommendations.
• Utilize various digital platforms to communicate with clients and service providers effectively.
• Anticipate guest needs and proactively offer solutions and personalized services.
• Maintain comprehensive records of interactions, preferences, and service arrangements.
• Liaise with external vendors and partners to ensure service delivery standards are met.

Skills

Organizational skills

Multitasking

English proficiency

Digital tools

Autonomous work

Discretion

Tools

Communication platforms

Task management tools

Job description

About the Role

Our client is looking for a detail-oriented and resourceful Virtual Concierge Coordinator to provide exceptional support to clients and guests from a remote location. This role is crucial in facilitating seamless experiences, managing requests, and ensuring client satisfaction through digital channels. You will act as a trusted advisor, coordinating services, providing information, and anticipating needs to deliver a personalized touch. This position is perfect for proactive individuals who excel at remote communication and thrive on providing high-level assistance, connecting with operations based in Pretoria.

Key Responsibilities

• Manage and coordinate a wide range of guest requests, including bookings, reservations, and local recommendations.
• Utilize various digital platforms to communicate with clients and service providers effectively.
• Anticipate guest needs and proactively offer solutions and personalized services.
• Maintain comprehensive records of interactions, preferences, and service arrangements.
• Liaise with external vendors and partners to ensure service delivery standards are met.

Requirements

• Previous experience in a concierge, personal assistant, or customer-facing role, preferably in hospitality.
• Excellent organizational and multitasking abilities.
• Strong command of English, both written and verbal, with exceptional communication skills.
• Proficiency in using digital tools for communication and task management.
• Demonstrated ability to work autonomously and maintain a high level of discretion.

Benefits

• Attractive salary and remote work stipend.
• Opportunity to work with a diverse international clientele.
• Professional development and training programs.
• Supportive remote team environment.
• Be a key player in delivering remote luxury services, supporting the vision from Pretoria.