Online Travel Concierge

Placements24; Stellenbosch; Hybrid; ZAR 300,000 - 450,000; Full time

Benefits offered by this job

Fully remote position

Travel discounts

Professional development

Job summary

Placements24 is seeking an Online Travel Concierge for a fully remote role, ideally near Stellenbosch. You will craft bespoke itineraries, book flights and accommodations, and manage client inquiries via phone, email, and chat.

The role requires 4+ years in travel consulting, destination knowledge, and strong GDS proficiency (Amadeus/Sabre). Fluency in English is essential, with additional languages a plus.

Qualifications

• 4+ years in travel consulting, tour operating, or related Hospitality & Tourism role.
• Strong knowledge of destinations and travel planning.
• Excellent customer service and communication with a client-centric approach.
• Proficiency with travel booking platforms and GDS (Amadeus, Sabre).

Responsibilities

• Provide expert travel advice and personalized itinerary planning for clients.
• Research and recommend destinations, accommodations, activities, and transportation options.
• Book flights, hotels, tours, car rentals, and other travel services for clients.
• Manage client inquiries via phone, email, and chat with timely responses.
• Utilize travel booking systems and GDS effectively.
• Troubleshoot and resolve travel-related issues during trips.
• Stay updated on travel regulations, visa requirements, and safety advisories.
• Develop and maintain relationships with travel partners and suppliers.
• Contribute to development of new travel packages and promotional offers.

Skills

Travel planning

Customer service

Destination knowledge

Remote work

MS Office

Education

Bachelor’s degree in Tourism / Hospitality (preferred)

Tools

GDS (Amadeus / Sabre)

Job description

About the Role

Our client, a pioneering online travel agency, is seeking a skilled and passionate Online Travel Concierge to join their fully remote team, ideally based in or near Stellenbosch, Western Cape. This role is critical in providing personalized travel planning and booking services to discerning clients worldwide. You will leverage your extensive knowledge of destinations, travel trends, and exceptional customer service skills to craft bespoke itineraries. The ideal candidate is a self-starter, highly organized, and thrives in a virtual environment, possessing a deep understanding of the Hospitality & Tourism landscape. This is a unique opportunity to work from home and shape unforgettable travel experiences for clients, contributing to a company that is revolutionizing the way people explore the world. Your expertise will be valued in creating seamless and memorable journeys.

Key Responsibilities

• Provide expert travel advice and personalized itinerary planning for clients.
• Research and recommend destinations, accommodations, activities, and transportation options.
• Book flights, hotels, tours, car rentals, and other travel services on behalf of clients.
• Manage client inquiries via phone, email, and chat, ensuring timely and professional responses.
• Utilize travel booking systems and GDS (Global Distribution System) effectively.
• Troubleshoot and resolve any travel-related issues or emergencies that may arise during a client's trip.
• Stay updated on travel regulations, visa requirements, and international safety advisories.
• Develop and maintain strong relationships with travel partners and suppliers.
• Contribute to the development of new travel packages and promotional offers.

Requirements

• Minimum of 4 years of experience in travel consulting, tour operating, or a related role within the Hospitality & Tourism industry.
• Demonstrated expertise in destination knowledge and travel planning.
• Excellent customer service and communication skills, with a client-centric approach.
• Proficiency in using travel booking platforms and GDS (e.g., Amadeus, Sabre).
• Strong organizational skills and the ability to manage multiple bookings and client requests simultaneously.
• Self-motivated and able to work independently in a fully remote setting.
• A Bachelor's degree in Tourism, Hospitality, Marketing, or a related field is preferred.
• Fluency in English; additional languages are a significant advantage.
• Tech-savvy with strong computer skills, including MS Office Suite.

Benefits

• Competitive annual salary of R .
• Fully remote position offering excellent work-life balance.
• Opportunity to work with a cutting-edge online travel company.
• Significant travel discounts and perks.
• Professional development and training in the latest travel technologies and trends.
• Be part of a collaborative and innovative team, regardless of your Stellenbosch location.
• Contribute to the global Hospitality & Tourism sector.