Betting Clerk

Hollywoodbets; Mthatha; On-site; ZAR 67,000 - 100,000; Full time

Job summary

Hollywoodbets in Mthatha, Eastern Cape is seeking a Betting Clerk to manage daily branch operations including taking customer bets, cash handling, payouts, and ensuring compliance. The role emphasizes accurate betting rules knowledge, cash control, and maintaining a customer-centric service standard.

Candidates with 1–2 years in gaming or betting environments are encouraged to apply, with a focus on accuracy, integrity, and teamwork within a fast-paced setting.

Qualifications

• The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Compliance with internal control policies and adherence to code of ethics.

Responsibilities

• Branch Growth: Update betting boards, memos, results and scratchings.
• Cash Management: ensure accurate float, handle shortages and reconciliations.
• Branch Appearance: keep the branch neat and equipment in good condition.
• Customer Service: provide friendly, helpful service and address complaints.
• Compliance: follow Hollywood's policies and avoid exceeding betting limits.

Job description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have amazing opportunities for a Betting Clerk to be based in Mthatha, Eastern Cape. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career

A Bonus To Have :

• 1-2 Years in Gaming Industry advantageous

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
  
• Manage cash within the branch according to defined processes/procedures and minimize risks,Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.
  

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
  

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work stations is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
  

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
  

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and elevate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.
  

Values

• Actively promote the Hollywood values.

Live the values and lead as an example to other team members.

So, are you ready to level up, learn, and perform at your best?

Please note that only applicants who meet the stipulated minimum requirements will be considered.
Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful

About Us

Hollywoodbets is a sports and entertainment betting operator that was born and bred in Durban, South Africa. Whether you’re in one of our upmarket retail branches or online, our customers can conveniently place bets in style anytime, anywhere.
We’re proud to partner with local and international legends, from the Hollywoodbets Sharks and Brentford FC to iconic events like the Hollywoodbets Durban July. Being part of our Purple Team means being part of something bigger.
At Hollywoodbets, every day is a chance to learn, grow, and make an impact. We move fast, think big, and work together to turn bold ideas into reality. With passion, creativity, and a shared purpose, we bring our Purple Spirit to everything we do.
The opportunities here are endless. If you’re driven, curious, agile and ready to level up, there’s no limit to how far you can go with the Purple Team!

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