Branch Leader - Betting & Customer Experience

Hollywoodbets; Cape Town; Sur place; ZAR 240 000 - 360 000; Plein temps

Résumé du poste

Hollywoodbets is seeking a Team Leader based in Vasco, Western Cape to drive branch growth and deliver exceptional guest service within a fast-paced entertainment environment. You will lead a dynamic team, manage cash and compliance, and ensure high standards of branch operations while meeting budgets.

The role requires approximately 1–2 years of leadership experience in retail, gaming or betting, with a Diploma/Degree/NQF 4 Learnership considered a bonus.

Qualifications

• 1–2 years leadership experience (bonus)
• 12 months in Retail, Gaming or Betting industry
• Strong people management and customer service skills
• Knowledge of branch operations and betting procedures

Responsabilités

• Drive branch growth by meeting targets and educating guests on products.
• Manage cash handling and banking to minimize risk.
• Maintain branch stock control and weekly stock takes.
• Ensure compliance with FICA and internal controls.
• Lead and develop team, schedule rosters and ensure 24/7 availability for emergencies.

Connaissances

Retail experience

Leadership

Customer service

Formation

Diploma/Degree/NQF 4 Learnership (bonus)

Description du poste

Hollywoodbets is seeking a Team Leader based in Vasco, Western Cape to drive branch growth and deliver exceptional guest service within a fast-paced entertainment environment. You will lead a dynamic team, manage cash and compliance, and ensure high standards of branch operations while meeting budgets.

The role requires approximately 1–2 years of leadership experience in retail, gaming or betting, with a Diploma/Degree/NQF 4 Learnership considered a bonus.