Verifications Analyst

Moonspin; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Moonspin is seeking a Verification Specialist to prevent identity fraud and ensure SLAs are met across our international operations. The role focuses on verifying customers, performing KYC checks, and coordinating with teams to safeguard the business.

You will work in a dynamic ecommerce environment, handle inquiries, and adapt to different shifts while using MS Excel and the broader MS Office suite to track and document submissions.

Qualifications

• Understanding of verification channels and requirements.
• Experience in an ecommerce business.
• Proficient in MS Office, especially Excel.
• Knowledge of KYC and document requirements in online gaming.
• Experience in an international contact centre.
• Ability to work in different shifts.
• Ability to operate in a multi-dimensional environment.

Responsibilities

• Identify and verify new and existing customers at various application stages.
• Investigate and mitigate losses by suspending suspected fraud and closing accounts.
• Respond to customer enquiries and document submissions via emails and systems.
• Perform additional operational tasks as assigned by management.
• Identify areas of concern and escalate accordingly.
• Coordinate with internal teams for preliminary KYC checks and document verification.

Skills

Verification processes

Ecommerce experience

Shift flexibility

Multidimensional environment

Customer inquiries handling

Cross-functional coordination

Tools

MS Excel

MS Office

Job description

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features.

We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of the Role:

To ensure that all Verification related checks and internal checks are carried out to prevent identity fraud and ensure all SLAs are adhered to.

Key Responsibilities:

• Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies.
• Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts.
• Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including but not limited to emails and internal systems.
• Additional operational tasks assigned by management.
• Identify area of concern and escape accordingly.
• Coordinate with internal teams for all requirements related to preliminary KYC checks and document verification.

Requirements:

• Understanding of the verification channels and requirements.
• Experience of working in an ecommerce business.
• Extensive knowledge of the full MS Office suite, specifically Excel.
• Knowledge of KYC and document requirements in an online gaming environment.
• Experience in working for an international contact centre.
• Ability to work in different shifts.
• Ability to work in a multi-dimensional environment.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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