KYC & Fraud Verification Specialist

Moonspin; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Moonspin is seeking a Verification Specialist to prevent identity fraud and ensure SLAs are met across our international operations. The role focuses on verifying customers, performing KYC checks, and coordinating with teams to safeguard the business.

You will work in a dynamic ecommerce environment, handle inquiries, and adapt to different shifts while using MS Excel and the broader MS Office suite to track and document submissions.

Qualifications

• Understanding of verification channels and requirements.
• Experience in an ecommerce business.
• Proficient in MS Office, especially Excel.
• Knowledge of KYC and document requirements in online gaming.
• Experience in an international contact centre.
• Ability to work in different shifts.
• Ability to operate in a multi-dimensional environment.

Responsibilities

• Identify and verify new and existing customers at various application stages.
• Investigate and mitigate losses by suspending suspected fraud and closing accounts.
• Respond to customer enquiries and document submissions via emails and systems.
• Perform additional operational tasks as assigned by management.
• Identify areas of concern and escalate accordingly.
• Coordinate with internal teams for preliminary KYC checks and document verification.

Skills

Verification processes

Ecommerce experience

Shift flexibility

Multidimensional environment

Customer inquiries handling

Cross-functional coordination

Tools

MS Excel

MS Office

Job description

Moonspin is seeking a Verification Specialist to prevent identity fraud and ensure SLAs are met across our international operations. The role focuses on verifying customers, performing KYC checks, and coordinating with teams to safeguard the business.

You will work in a dynamic ecommerce environment, handle inquiries, and adapt to different shifts while using MS Excel and the broader MS Office suite to track and document submissions.