VAS Operations & Control Specialist

Durpro Workforce Solutions; Durban; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A leading workforce solutions provider in Durban is seeking an operational support specialist to ensure smooth operations related to value-added services. Responsibilities include troubleshooting issues, managing retailer accounts, and analyzing key performance indicators. The ideal candidate should have a diploma and 2-3 years of customer service experience, possessing strong technical proficiency and exceptional communication skills. This role is integral in optimizing processes and ensuring seamless service delivery.

Qualifications

• 2-3 years experience in customer service, ideally in an omnichannel environment.
• High stress tolerance and multitasking abilities in a pressured environment.
• Exceptional analytical and numerical skills.

Responsibilities

• Troubleshoot daily recon queries from Retailers and CO.
• Maintain Retailer VAS Agreements and validate key details.
• Assist in launching new VAS services and prepare month-end reports.

Skills

Technical Proficiency

Time Management

Collaboration

Customer Service Excellence

Multichannel Communication

Strong Communication Skills

Education

Matric

Business/Financial related diploma or degree

Fields like Business Administration, Marketing, Communications, Customer Service, or Information Technology

Tools

CRM or Helpdesk Software

Job description

A leading workforce solutions provider in Durban is seeking an operational support specialist to ensure smooth operations related to value-added services. Responsibilities include troubleshooting issues, managing retailer accounts, and analyzing key performance indicators. The ideal candidate should have a diploma and 2-3 years of customer service experience, possessing strong technical proficiency and exceptional communication skills. This role is integral in optimizing processes and ensuring seamless service delivery.