Urology Front Desk Concierge | Scheduling & Patient Care

GI Alliance; Sun City; On-site; ZAR 134,000 - 201,000; Full time

Job summary

GI Alliance in Sun City, North West, South Africa seeks a friendly medical office receptionist to greet patients and serve as the first point of contact for our practice.

You will schedule and update appointments, enter demographics and insurance data, use the EMR system to match clinician availability, and communicate with providers and staff. Two to three years of medical office experience preferred.

Qualifications

• High school diploma or GED required; higher degree preferred.
• 2–3 years of medical office experience preferred.
• Strong communication, scheduling, and customer service skills.

Responsibilities

• Greet callers and in-office patients warmly and provide courteous service.
• Schedule appointments, update demographics and insurance information accurately.
• Use the EMR system to match clinician availability with patient needs.
• Communicate with providers and staff about patient concerns and system issues.
• Maintain scheduling systems and assist with clerical duties as assigned.
• Travel between multiple clinic locations as required.

Skills

Communication skills

Multitasking

Phone system

Patient scheduling

Customer service

Education

High school diploma

Associates or Bachelor's Degree (preferred)

Tools

EMR system

Multi-line phone system

Job description

GI Alliance in Sun City, North West, South Africa seeks a friendly medical office receptionist to greet patients and serve as the first point of contact for our practice.

You will schedule and update appointments, enter demographics and insurance data, use the EMR system to match clinician availability, and communicate with providers and staff. Two to three years of medical office experience preferred.