Private Gynaecology Receptionist - Patient Care

Medical Resources Group (Pty) Ltd; Germiston; On-site; ZAR 180,000 - 240,000; Part time

Job summary

Medical Resources Group on behalf of a private Gynaecology & Obstetrician practice based in Germiston, Gauteng, seeks a professional Medical Receptionist to manage daily reception and administrative functions, ensuring patients receive a welcoming and professional experience from first enquiry through to consultation.

The successful candidate will handle appointments, check-in patients, respond to emails, maintain accurate patient records, and assist with day-to-day running of the practice.

Qualifications

• Matric / Grade 12.
• Experience in medical reception or healthcare administration.
• Experience managing appointments and patient enquiries.
• Experience checking in patients and maintaining accurate patient records.
• Knowledge of medical aid queries.
• Strong computer literacy and email proficiency.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and the ability to communicate effectively with patients.
• Strong organisational, administrative, and time-management skills.
• Ability to handle confidential patient information with discretion.

Responsibilities

• Welcome patients in a friendly, professional, and compassionate manner.
• Manage the reception area and ensure patients are assisted efficiently.
• Check patients in upon arrival and ensure their details are captured correctly.
• Manage incoming telephone calls and respond to patient enquiries.
• Schedule, confirm, and manage patient appointments.
• Contact patients to arrange, confirm, or reschedule appointments.
• Maintain an accurate appointment diary and ensure the smooth flow of daily consultations.
• Ensure the reception area remains neat, organised, and professional.
• Coordinate patient bookings and manage appointment changes.
• Contact patients regarding upcoming consultations, follow-ups, and outstanding appointments.
• Respond to emails and ensure patient enquiries are handled promptly.
• Provide patients with relevant appointment information and communicate changes where necessary.
• Liaise with the practitioner regarding scheduling requirements and daily appointments.
• Maintain professional and compassionate communication when dealing with sensitive patient matters.
• Assist with medical aid queries and verify relevant patient information.
• Ensure patient details, medical aid information, and contact details are accurate and up to date.
• Follow up on outstanding patient information and required documentation.
• Maintain and organise patient files, ensuring records are accessible when needed.
• Handle patient information confidentially and in accordance with practice procedures.
• Assist with general medical administration and related documentation.
• Assist with the day-to-day administrative requirements of the private practice.
• Manage filing, document preparation, recordkeeping, and general office administration.
• Respond to emails and ensure administrative correspondence is handled efficiently.
• Monitor daily practice requirements and ensure tasks are completed timeously.
• Assist with organising documents, maintaining office supplies, and coordinating general office needs.
• Identify administrative issues and communicate them to the practitioner.
• Ensure practice procedures are followed and daily operations run smoothly.
• Provide administrative support to the practitioner as required.
• Assist with handling certain personal administrative affairs on behalf of the practitioner.
• Manage confidential information and personal matters with discretion and professionalism.
• Coordinate schedules, appointments, correspondence, and other administrative tasks when required.
• Prioritise tasks effectively while balancing patient-facing duties with general administrative responsibilities.

Skills

Medical reception

Appointments management

Patient communication

Confidentiality

Office administration

Gynaecology experience

Email communication

Telephone etiquette

Data entry

Organisational skills

Education

Matric / Grade 12

Tools

Microsoft Office

Medical administration software

Job description

Medical Resources Group on behalf of a private Gynaecology & Obstetrician practice based in Germiston, Gauteng, seeks a professional Medical Receptionist to manage daily reception and administrative functions, ensuring patients receive a welcoming and professional experience from first enquiry through to consultation.

The successful candidate will handle appointments, check-in patients, respond to emails, maintain accurate patient records, and assist with day-to-day running of the practice.