Universal Banking Team Leader

Standard Bank Group; Gauteng; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Standard Bank Group seeks a seasoned Universal Banking Team Leader to drive a branch-based sales team toward sustained revenue growth and superior client experience. You will lead, coach and develop Universal Bankers while ensuring regulatory compliance and risk management across the branch.

Responsibilities include leveraging market insights to optimize client coverage, managing audits, and aligning local market priorities with business strategy.

Qualifications

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned) in a relevant field.
• RE1 and RE5 preferred.

Responsibilities

• Lead a branch-based sales team to deliver revenue growth.
• Embed a client-centric culture and ensure excellent client experience.
• Coach and develop Universal Bankers to build capability and performance.
• Oversee risk, compliance and conduct management across the branch.
• Strategic leadership to align with market priorities and business goals.
• Travel within Local Market to engage teams and stakeholders.

Skills

Sales Leadership

Client Relationships

Regulatory Compliance

Team Coaching

Strategic Planning

Education

Bachelor of Commerce

Advanced FAIS Certificate (NQF7)

Job description

Universal Banking Team Leader

Standard Bank Group

The Universal Banking Team Leader is accountable for leading a branch-based sales team to deliver sustained revenue growth, deepened client relationships and a consistently excellent client experience. This role drives sales performance, embeds a strong client‑centric culture, and ensures full compliance with regulatory, risk and conduct standards while developing a high‑performing team aligned to market opportunity and business strategy.

Key Responsibilities

Accountable for driving sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.

Responsible for leading, coaching and developing a team of Universal Bankers to build capability, accountability and a high‑performance sales and service culture.

Ensures a consistently excellent client experience by embedding a strong client‑centric approach that delivers high‑quality service, effective resolution of client needs and long‑term relationship value.

Oversees risk, compliance and conduct management across the branch, ensuring full adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.

Uses market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Qualifications

Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS aligned qualification as per regulatory requirements) in a relevant field aligned to banking, finance, sales or management.

RE1 and RE5 preferred.

Experience Required

5 to 7 years' experience within a retail or universal banking environment, with proven exposure to frontline sales and client engagement.

At least 2 to 3 years' proven leadership experience, managing and developing sales teams in a branch or client‑facing environment.

Demonstrated sustained sales performance track record, including achievement of financial and growth targets.

Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.

Experience managing audits, operational risk, client complaints and regulatory adherence within a banking environment.

Location: ZA, WC, Western Cape, Boland West Coast

Business Segment: Personal & Private Banking

We are looking for an experienced and commercially driven Universal Banking Team Leader to lead a team of Universal Bankers within a Local Market environment. The role is responsible for driving sales, service, client experience, operational discipline, risk management and people leadership across assigned Points of Representation.

This role requires a strong frontline banking leader who can translate Local Market priorities into practical execution, support client engagement initiatives, lead branch‑based teams effectively and contribute to sustainable business growth. Frequent travel within the Local Market will be required to engage teams, support client‑facing initiatives and maintain strong stakeholder relationships.

Lead, coach and manage a team of Universal Bankers to deliver on sales, service, client experience, operational and risk objectives across assigned Points of Representation.

Implement and execute Local Market initiatives by working closely with branch teams, Local Market leadership and relevant business stakeholders to drive client growth and service excellence.

Drive financial performance by identifying value demand opportunities, supporting cross‑selling and up‑selling activity, promoting appropriate banking solutions and encouraging effective use of digital and non‑branch channels.

Oversee day‑to‑day operational, compliance and risk management activities, ensuring that all client interactions,

This advertiser has chosen not to accept applicants from your region.

Location: ZA, Gauteng, Bronkhorstspruit, Shoprite Center, Cnr Kruger and Lanham

Business Segment: Personal & Private Banking

To manage and develop a team and all other available resources (people, process and systems) within the branch to entrench a strong client‑focused culture that will enable high‑quality service to all customers.

Strategic Leadership and Team Development: Provide strategic direction to align with organizational goals, implement performance management systems, oversee training programs, and foster a culture of continuous improvement.

Operational Excellence and Compliance: Ensure adherence to regulatory requirements, manage resources effectively, streamline processes, and mitigate risks while maintaining compliance and operational efficiency.

Customer and Business Growth Focus: Develop strategies to enhance customer satisfaction, analyze market trends for growth opportunities, and represent the branch in high‑level engagements to achieve financial and performance targets.

Additional Information

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Exploring Possibilities

Following Procedures

Generating Ideas

Making Decisions

Producing Output

Providing Insights

Showing Composure

Banking Process & Procedures

Client Acceptance & Review

Processing

Product Knowledge (Consumer Banking)

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