Universal Banker Local Market Initiatives

Standard Bank Group; Cape Town; Presencial; ZAR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Standard Bank of South Africa is seeking an experienced Universal Banker to support sales, service and customer experience in a branch and Local Market environment. You will engage Personal, Prestige and Private Banking clients, address needs, and resolve requests in a one‑and‑done manner.

The role involves collaborating with the Universal Banking Team Leader to drive Local Market initiatives, identify growth opportunities and promote banking solutions while maintaining a compliant and efficient

Formación

• NQF Level 5 FAIS-aligned qualification in a field linked to the role (Commerce/Banking/Finance).
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required, or ability to operate under supervision.
• A valid driver’s license is advantageous for Local Market travel.
• 3 to 4 years’ experience in branch banking, frontline banking or client service.
• Good understanding of banking products, account processes and client onboarding.
• Experience engaging clients to understand financial needs and provide banking solutions.
• Knowledge of risk, compliance and regulatory requirements including FAIS and KYC.
• Ability to work in a target-driven environment and support sales/service objectives.

Responsabilidades

• Engage with clients across branch and digital channels to understand needs and resolve queries.
• Open and maintain accounts and deliver a consistent client experience per procedures.
• Support Local Market initiatives by identifying client opportunities and assisting sales.
• Promote relevant banking products and services and encourage digital channels.
• Apply risk, compliance and regulatory requirements in all client interactions.
• Contribute to a high-performing team culture and share insights.

Conocimientos

Client service

Sales orientation

FAIS knowledge

Educación

FAIS-aligned qualification in Commerce/Banking

Descripción del empleo

Universal Banker Local Market Initiatives

Job Overview

Company: Standard Bank of South Africa

Location: ZA, Western Cape, Cape Town, City and Southern Suburbs

Business Segment: Personal & Private Banking

We are looking for an experienced, client-focused Universal Banker to support the delivery of sales, service, client experience and operational objectives within a branch and Local Market environment.

The role is responsible for engaging with Personal, Prestige and Private Banking clients, understanding their banking needs and resolving client demand in a one-and-done manner where possible. The Universal Banker will also partner closely with the Universal Banking Team Leader to support the execution of Local Market initiatives, identify client growth opportunities, promote appropriate banking solutions and contribute to a high-performing branch environment.

The role may require travel within the Local Market from time to time to support client engagement, branch initiatives and business execution.

Key Responsibilities:

• Engage with clients across branch and digital channels to understand their needs, resolve banking queries, open and maintain accounts and deliver a consistent client experience in line with laid-down procedures.
• Support the Universal Banking Team Leader in executing Local Market initiatives by identifying client opportunities, supporting sales activity and contributing to the delivery of branch and Local Market objectives.
• Identify cross-selling and up-selling opportunities through client conversations, promote relevant banking products and services and encourage the use of digital and non-branch channels.
• Apply risk, compliance and regulatory requirements across all client interactions, including Know Your Customer, Protection of Personal Information, FAIS disclosures, account opening, mandates and application submissions.
• Analyse client information, account conduct and supporting documentation to make informed recommendations, resolve demand within scope and escalating matters where required.
• Contribute to a high-performing team culture by following agreed ways of work, supporting team learning, sharing insights and assisting colleagues where needed.

Qualifications

• NQF Level 5FAIS-aligned qualification in a field linked to the role, such as Commerce, Banking, Finance, Financial Planning, Business Management or a related discipline.
• Must meet FAIS Fit and Proper requirements.
• FAIS Representative status is required, or the ability to operate under supervision where applicable.
• A valid driver’s licence is advantageous where Local Market travel is required.
• 3 to 4 years’ experience in branch banking, frontline banking, client service, sales or a contact centre environment.
• Good understanding of banking products, account processes, application submissions, client onboarding and laid-down banking procedures.
• Experience engaging clients to understand their financial needs and identify appropriate banking, lending, insurance, digital or broader financial solutions.
• Sound working knowledge of risk, compliance and regulatory requirements, including FAIS, Know Your Customer and Protection of Personal Information requirements.
• Ability to work in a target-driven environment, manage client demand effectively and support team delivery against sales, service and operational objectives.

Additional Information

• Adopting Practical Approaches and Following Procedures
• Articulating Information and Convincing People
• Challenging Ideas and Exploring Possibilities
• Generating Ideas and Providing Insights
• Making Decisions and Producing Output
• Showing Composure and Understanding People
• Banking Process & Procedures
• Client Acceptance & Review
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.