Universal Banker

Standard Bank Group; Parys; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank Group is seeking a banking professional to handle demand from Personal, Prestige and Private Banking clients, covering a range of banking matters from product questions to account activities. You will assess demand accurately and aim to resolve in a one-and-done manner, ensuring client experience aligns with product and FAIS requirements.

The role works within the Personal & Private Banking segment, and requires 3–4 years of sales and service experience in banking, ideally with

Qualifications

• 3–4 years sales and service experience in banking.
• Experience in branch banking or contact centre environments with good understanding of bank processes, policies and products.
• FAIS knowledge or supervision requirements if not yet current.

Responsibilities

• Handle demand from Personal, Prestige and Private Banking clients for banking matters.
• Assess demand accurately and act in a one-and-done manner to meet client experience, product and legislative (FAIS) requirements.

Skills

Client Coverage

Personal & Private Banking

Sales & Service

Job description

Location: ZA, Free State, Parys, Kort Street

Business Segment: Personal & Private Banking

To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.

Qualifications

Experience Required:

• Client Coverage
• Personal and Private Banking
• 3-4 years sales and serviceexperience. If no FAIS experience, would then need to operate under supervision
• Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products

Additional Information

• Developing Expertise
• Developing Strategies
• Examining Information
• Banking Process & Procedures
• Client Acceptance & Review
• Processing

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.