Universal Banker

Stanbic Bank Tanzania; Wes-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Standard Bank Group is seeking an experienced Universal Banker for its branch banking environment. You will engage clients, identify needs and provide banking solutions while meeting FAIS and risk requirements.

The role focuses on delivering excellent client service, driving sales, and maintaining accurate records within a compliant banking environment.

Qualifications

• National Certificate or equivalent FAIS-aligned qualification in banking or related field.
• FAIS Fit and Proper requirements must be met.

Responsibilities

• Engage clients across branch and related channels to understand needs and provide appropriate banking solutions.
• Identify sales opportunities, promote relevant banking products, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts per procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing conduct, income and information to provide informed recommendations.
• Educate clients on banking processes, digital functionality, self-service channels and product features.
• Maintain accurate records and contribute to a high-performing branch environment.

Education

National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.

Job description

Job Description

We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker. This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Job Description

We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker. This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Minimum Experience

• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client‑facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross‑selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.

Behavioural Competencies

• Examining Information and Checking Things
• Developing Expertise and Developing Strategies
• Exploring Possibilities and Generating Ideas
• Embracing Change and Seizing Opportunities
• Establishing Rapport, Interacting with People and Team Working
• Taking Action, Pursuing Goals and Meeting Timescales

Technical Competencies

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Additional Information

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.