Universal Advisor: Banking Solutions & Service Expert

RMB Nigeria Limited; Midrand; On-site; ZAR 558,000 - 670,000; Full time

Job summary

FNB in Midrand is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will assist walk-in customers with banking needs, guiding them to suitable channels while adhering to FAIS, FICA, TCF and governance.

You will promote digital and self-service options, maintain accurate records, and strive for excellent customer experience. Requires Grade 12, 1–3 years of experience and strong ethics. Apply by 10 November 2026.

Qualifications

• Minimum Grade 12/NQF4; FAIS/TCF awareness preferred.
• 1–3 years in customer-facing financial services.
• Strong communication and ethical approach.

Responsibilities

• Engage customers in branch to understand needs and provide solutions.
• Educate customers on eChannels, self-service platforms and digital banking.
• Process transactions and manage leads with timely follow-ups.

Skills

Customer Service

Regulatory Knowledge

Needs-based Selling

Education

Grade 12 / NQF Level 4

Job description

FNB in Midrand is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will assist walk-in customers with banking needs, guiding them to suitable channels while adhering to FAIS, FICA, TCF and governance.

You will promote digital and self-service options, maintain accurate records, and strive for excellent customer experience. Requires Grade 12, 1–3 years of experience and strong ethics. Apply by 10 November 2026.