Universal Advisor

FirstRand (FNB); Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB invites applications for a Universal Advisor in Johannesburg to assist walk-in and existing customers with banking products in a busy branch. The role focuses on delivering friendly service, guiding customers to the right digital channels, and keeping accurate records in line with FAIS, FICA and TCF requirements.

Applicants should have Grade 12 and FAIS-recognised qualifications preferred, with 1–3 years in sales or service. Applications close before 23 Oct 2026.

Qualifications

• Grade 12 / NQF4 is required.
• FAIS-recognised NQF5 certificate preferred in Banking, Business Admin or Customer Service.
• 1–3 years of sales or service experience.
• Understanding of FAIS and TCF principles.

Responsibilities

• Assist walk-in and existing customers with banking products.
• Direct customers to the right digital channels.
• Manage leads, referrals and follow-ups.
• Keep accurate customer records in line with FAIS, FICA and TCF.

Skills

Sales experience

Customer service

Education

Grade 12 / NQF4

FAIS-recognised NQF5 certificate preferred

Job description

FNB needs a Universal Advisor in Johannesburg to give sales and service to walk-in and existing customers in a busy branch. Applications close before 23 Oct 2026.

Requirements

• Grade 12 / NQF 4
• NQF 5 certificate in Banking, Business Admin or Customer Service (FAIS-recognised) preferred
• 1–3 years of sales or service experience
• Understanding of FAIS and TCF principles

Responsibilities

• Help walk-in and existing customers with banking products
• Direct customers to the right digital channels
• Manage leads, referrals and follow-ups
• Keep accurate customer records in line with FAIS, FICA and TCF

Application tips

• Tailor your professional summary to the words used in the advert.
• Only attach the documents that are asked for, nothing extra.