Underwriting Administrator MMH260831-2

Momentum; Sandton; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Momentum in Sandton is hiring for an administrative role to support day-to-day operations. The successful candidate will handle calls, manage queries, and prepare reports while maintaining filing systems and databases. Collaboration with stakeholders and delivering consistent client service is essential.

The role emphasizes professional communication, documentation accuracy, and adherence to internal processes to enhance operational efficiency and performance.

Qualifications

• Grade 12/Matric is required.
• 1–2 years of administration experience is essential.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage all calls within the relevant area of responsibility and direct calls to the appropriate person for quick resolution.
• Manage incoming queries and SLAs of the team by assigning, directing and escalating all queries.
• Report on the operational activities within the area of responsibility to inform operational efficiencies.
• Assist in the preparation of regularly scheduled reports, as required. Reconcile and maintain supplier accounts and records to ensure good standing.
• Establish and maintain filing systems to ensure record maintenance and retrieval of documents.
• Create, maintain and enter information into relevant databases to ensure accurate recordkeeping.
• Operate electronic mail systems and coordinate the flow of internal information and external correspondence.
• Compose, type and distribute meeting notes and routine correspondence within timelines.
• Establish own work procedures or schedules to manage daily activities.
• Provide authoritative advice to clients and stakeholders and maintain relationships.
• Contribute to a culture of exceptional client service.

Skills

Administrative support

Communication

Organizational skills

Education

Grade 12 / Matric certificate

Tools

Office suite

Job description

Role Purpose

Coordinate and support the daytoday operational functioning within the area of responsibility, by providing administrative assistance.

Requirements

Grade 12/Matric Certificate

1-2 Years Administration Experience (essential)

Duties and Responsibilities

INTERNAL PROCESS

• Manage all calls within the relevant area of responsibility and direct calls to the appropriate person for quick resolution.
• Manage incoming queries and SLAs of the team by assigning, directing and escalating all queries.
• Report on the operational activities within the area of responsibility to inform operational efficiencies.
• Assist in the preparation of regularly scheduled reports, as required. Reconcile and maintain supplier accounts and records to ensure good standing.
• Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
• Create, maintaining and enter information into relevant databases to ensure accurate recordkeeping for various applications.
• Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.
• Compose, type and distribute meeting notes, routine correspondence and other documents or reports as per agreed timelines and guidelines.
• Establish own work procedures or schedules to manage and keep track of daily activities and tasks.

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Identify own growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage own performance within the team in order to ensure business objectives are achieved.
• Contribute to innovation, change agility and collaboration within the team.

FINANCE

• Contribute to the financial planning process within area Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

As an applicant, please verify the legitimacy of this job advert on our company career page.-346021296