UCC Solutions Engineer: Teams Direct Connect & SIP Trunks

Boardroom Appointments

Johannesburg

On-site

ZAR 700,000 - 1,100,000

Full time

14 days+

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Job summary

Boardroom Appointments in Johannesburg seeks a Collaboration Solutions Engineer to implement and configure UCC solutions for diverse clients. You will work with SIP trunks, Hunt Lines, HPBX/MPBX, WebEx, Microsoft Teams Direct Connect, and Call Recording to deliver tailored communications solutions.

Candidates should be proficient with NetAxis APIO, BroadWorks, and be comfortable working with Yealink and Polycom handsets.

Qualifications

Experience fulfilling customer orders and implementing UCC solutions.
Specific experience with SIP Trunks, Hunt Lines, HPBX, MPBX, Contact Centre Solutions, WebEx, Operator Connect, MS Teams Direct Connect.
Familiarity with NetAxis APIO and BroadWorks.
Experience with Yealink and Polycom phones.
Certifications related to Ribbon SBC, BroadWorks, WebEx, and Call Cabinet Training would be advantageous.

Responsibilities

Implement and configure UCC solutions for clients.
Work with customers to understand requirements and deliver tailored UCC solutions.
Integrate and troubleshoot SIP trunks, Hunt Lines, HPBX, MPBX, and Contact Centre solutions.
Set up and manage WebEx, Operator Connect, and MS Teams Direct Connect.
Configure and maintain Call Recording solutions.
Utilize NetAxis APIO and BroadWorks platforms effectively.
Ensure seamless operation of Yealink and Polycom phones within UCC.
Provide technical support and training to clients on deployed solutions.
Stay updated with industry trends and technologies related to UCC.