UC & Network Engineer - Western Cape

Gijima Holdings: HR; Wes-Kaap; On-site; ZAR 450,000 - 650,000; Full time

Job summary

Gijima Holdings: HR is seeking an experienced Telecommunications Engineer to support and design PABX/VoIP networks, with NEC is3000 and 3C expertise. The role requires hands-on network and server maintenance within a large corporate environment, adherence to ITIL processes, and willingness to travel for site visits and field support.

You will interface with Pre-Sales, liaise with vendors, and maintain current regional voice solutions while ensuring alignment with client needs and industry

Qualifications

• 5–8 years in Telecommunication service support/delivery/field support
• Experience with PABX and voice gateways (AudioCodes, SBC)
• NEC is3000 experience is a must
• NEC 3C experience is a must
• Experience of Windows 10x, XP, MS Servers, MS Office, Anti-Virus support, IE and Internet Mail, Microsoft Patches, Hardware Maintenance
• LAN administration (SQL, User Profile Management) and Server Maintenance (Hardware/Software/DHCP/DNS) would be an advantage
• SBC / Fortinet Firewall experience will be advantageous
• Technical field support experience in a large corporate environment will be an advantage
• Network experience will be an advantage

Responsibilities

• Interface with Pre-Sales to establish networking products, solutions and services that compete in a world class market
• Demonstrate strong network design and technical engineering with regards to PABX / VoIP
• Guide the advanced high-level problem management process as defined by ITIL
• Establish processes and procedures for the entire Voice services in conjunction with the team of network specialist
• Continuously ensure that technology is aligned to clients’ needs and clients are educated in terms of the technology used
• Maintain current solutions deployed at various customer in the region together with requests for site tender meetings, site audits and software upgrades where needed
• Troubleshoot LAN, WAN, SD-WAN, LTE, broadband and connectivity issues
• Perform network device configuration and basic changes
• Monitor network performance and identify potential faults
• Work with vendors and L3 teams on complex incidents
• Perform root-cause analysis and provide technical recommendations
• Maintain accurate incident, configuration and network documentation
• Support network implementations, upgrades and changes
• Occasional travel to other sites as needed

Skills

PABX & voice gateways

Network troubleshooting

ITIL aligned support

Communication

Teamwork

Education

Bachelors or Diploma in ICT

Grade 12 (NQF 4)

A+, N+ Certification

Tools

NEC is3000

NEC 3C

Mitel

Windows Server & MS Office

SBC / Fortinet Firewall

Job description

FORMAL EDUCATION:

• Grade 12 (NQF 4)
• Bachelor's degree or Diploma qualifications (NQF 6) in ICT field will be an advantage.

EXPERIENCE:

• 5 – 8 years’ experience in Telecommunication service support / delivery / field support
• Experience in PABX and voice gateways (e.g. AudioCodes, SBC)
• Firm hands on experience with traditional PBX systems like NEC is3000, SV and Mitel.
• NEC is3000 experience is a must
• NEC 3C experience is a must
• Experience of Windows 10x, XP, MS Servers, MS Office, Anti-Virus support, IE and Internet Mail, Microsoft Patches, Hardware Maintenance (on is3000 PABX systems), LAN administration (like SQL, User Profile Management), Server Maintenance (like Hardware, Software, DHCP and DNS, Security and TCP/IP, FTP) would be an advantage.
• SBC / Fortinet Firewall experience will be advantageous
• Technical field support experience in a large corporate environment will be an advantage.
• Network experience will be an advantage

TECHNICAL / LEGAL CERTIFICATION

• VOIP (System specific e.g. Mitel) will be advantageous
• A+, N+ Certification is a must
• Network certification will be an advantage

RESPONSIBILITIES:

• Interface with Pre-Sales to establish networking products, solutions and services that compete in a world class market.
• Demonstrate strong network design and technical engineering with regards to PABX / VoIP.
• Guide the advanced high-level problem management process as defined by ITIL.
• Establish processes and procedures for the entire Voice services in conjunction with the team of network specialist.
• Continuously ensure that technology is aligned to clients’ needs and clients are educated in terms of the technology used.
• Maintain current solutions deployed at various customer in the region together with requests for site tender meetings, site audits and software upgrades were needed.
• Troubleshoot LAN, WAN, SD-WAN, LTE, broadband and connectivity issues.
• Perform network device configuration and basic changes.
• Monitor network performance and identify potential faults.
• Work with vendors and L3 teams on complex incidents.
• Perform root-cause analysis and provide technical recommendations.
• Maintain accurate incident, configuration and network documentation.
• Support network implementations, upgrades and changes.
• May be relied upon to provide support to other customers or sites in the Eastern Cape as business needs arise, which could include occasional travel.

KEY COMPETENCIES:

• Excellent communication skills and ability to impart knowledge and communicate complex information in a simple manner.
• Ability to present and articulate network related knowledge and topics to management.
• Advanced ability to guide Network Specialists in complex 2nd level diagnostics and fault finding on all Voice technologies.
• Quality management - Ensures quality service delivery in accordance with standards as communicated
• Research skills - Is able to collect and gather information in an efficient manner
• Time and priority management - able to plan work so that maximum efficiency is obtained
• Ticket Management – able to update navigate ITSM tool for work management
• Continuously structures work in an organised and effective manner
• Delivering Results and Meeting customer Expectations
• Ability to work with people (teamwork)
• Ability to adapt and respond to changeAbility to cope with pressures and setbacks
• Ability to analyse and interpret information