Tzaneen Control Room Manager

Oostelike Personeel Konsultante; Tzaneen; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid 50% company contribution (

Gap cover: R199/month

Pension: 8% company contribution

Job summary

Oostelike Personeel Konsultante in Tzaneen, Limpopo, seeks a meticulous Control Room Manager to centralize sales flow and lead governance at a busy dealership. You will oversee digital lead pipelines, manage sales administration, and ensure FAIS/FICA compliance while driving improved lead-to-deal conversion.

The role demands strong analytical skills and a process-driven mindset within a fast-paced automotive environment.

Qualifications

• Grade 12/Matric is required.
• 5+ years in automotive dealership ops or control room.
• F&I qualification (NQF4/5, FAIS credits, RE5) preferred.
• Strong knowledge of NCA, FAIS, FICA compliance.
• Experience with DMS and dealership CRM is a plus.

Responsibilities

• Lead ingestion and speed-to-lead for digital leads and route them to sales teams.
• Oversee F&I and sales admin from finance app to invoicing and licensing.
• Enforce SLAs, track lead conversion, and reactivate cold prospects.
• Ensure compliance with F&I, NCA, FAIS, FICA and internal governance.
• Maintain DMS and CRM discipline; optimize system usage.
• Provide executive analytics on speed-to-lead and conversion rates.

Skills

Matric/Grade 12

5+ years automotive ops

F&I accreditation

CRM proficiency

DMS experience (Evolve)

Lead management

Education

Matric/Grade 12

F&I accreditation (NQF 4/5)

RE5

Tools

Evolve DMS

CRM platforms

Job description

Tzaneen Control Room Manager

Position Type: Permanent

Industry: Automotive / Motoring

Location: Tzaneen, Limpopo

About Our Client

Representing a diverse portfolio of the world's leading passenger, commercial, and emerging electric vehicle brands, our client's dealerships offer an all-inclusive motoring solution—encompassing new and pre-owned vehicle sales, finance and insurance (F&I) services, specialized workshops, aftermarket performance tuning, and genuine parts procurement. Backed by a strong balance sheet, entrenched standard operating procedures, and industry-leading systems, this group is built on a culture of integrity, a "can-do" attitude, and a continuous commitment to the training and development of its workforce.

About the Role

We are seeking an analytical, process-driven Control Room Manager to centralize sales flow, F&I governance, and lead distribution at a dealership in Tzaneen. In this pivotal operational post, you will oversee digital lead pipelines, manage sales administration, enforce FAIS/FICA compliance standards, and optimize lead-to-deal conversion rates across the business.

What's on Offer?

• Basic Salary: Highly Negotiable (dependent on relevant dealership operations and F&I experience).
• Incentives: Performance-based incentive structure linked to lead conversion, deal flow turnaround, and compliance accuracy.
• Medical Aid: 50% company contribution (capped at a maximum of R9,260.50).
• Gap Cover: Compulsory at R199.00 per month for all employees joining the medical aid scheme.
• Pension Fund: 8% company contribution (applicable to permanent employment following successful completion of a 3-month probation period).
• Leave Days: 15 working days per annum (subject to company policy: leave cannot be taken for more than 10 consecutive working days and may not be taken over month-end).
• Standard Working Procedures (SWP): Structured onboarding with comprehensive standard operating procedures provided within your first week.

Working Hours & Environment

Standard Hours: Dealership retail trading hours (Monday to Friday, including rotational Saturday shift schedules as per retail dealership operational requirements).

Environment: Modern, process-centric control room and administration hub operating within a fast-moving motor dealership group.

Compliance & Operations

Strict adherence to dealership standard working procedures, POPIA regulations, CRM data integrity, and FAIS/FICA compliance frameworks.

Key Responsibilities

• Lead Ingestion & Speed-to-Lead: Monitor incoming digital leads across all third-party aggregators, OEM channels, and dealership social media platforms, assigning leads instantly to sales teams.
• F&I & Sales Admin Oversight: Supervise the administration of vehicle deals from initial finance application through to invoicing, payment verification, and licensing.
• Lead Conversion & SLA Tracking: Enforce strict sales executive response-time SLAs and lead follow-up cadences; reactivate cold/lost prospects.
• Compliance & Governance: Ensure all deals adhere strictly to F&I regulations, National Credit Act (NCA), FAIS, FICA, and internal group governance.
• DMS & Systems Administration: Maintain optimal system discipline inside the DMS (such as Evolve) and lead management CRM software.
• Executive Performance Reporting: Generate analytics on speed-to-lead, lead source performance, finance approval ratios, and sales executive conversion rates for management review.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate is strictly required.
• Experience: Minimum 5 years of relevant automotive dealership operational, sales administration, or control room experience.
• F&I Accreditation: Qualified F&I Manager qualification (NQF 4/5, FAIS credits, and RE5) is highly preferred.
• Financial Acumen: Strong command of deal structuring, vehicle finance, gross margins, and administrative cost controls.
• Systems Expertise: Advanced working proficiency in Dealer Management Systems such as Evolve and automotive CRM platforms.
• Methodical Mindset: In-depth knowledge of lead management systems, pipeline hygiene, and deal auditing.
• Attributes: Exceptional organizational control, high analytical precision, strong communication, and process enforcement ability.
• References: Contactable references from previous employers within the franchised automotive sector.

Strict Legal Requirements

• Citizenship: Must be a South African-born citizen with a valid South African ID.
• Driver's License: Must hold a valid South African Driver's License.
• Verifications: Clear background screening, criminal checks, and qualification verifications.