Tzaneen Control Room Manager

Eastern Personnel Consultants / Oostelike Personeel Konsultante; Tzaneen; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical aid 50% company contribution (

Gap cover

Pension fund 8% company contribution

Leave days 15 per year

SWP onboarding

Job summary

Eastern Personnel Consultants / Oostelike Personeel Konsultante in Tzaneen, Limpopo, invites an analytical Control Room Manager to centralize sales flow, F&I governance, and lead distribution. You will oversee digital lead pipelines, sales administration, and compliance across FAIS/FICA and NCA while optimizing lead-to-deal conversions.

The role demands strong process discipline, DMS/CRM proficiency, and a track record in automotive environments.

Qualifications

• Grade 12/Matric is required.
• Minimum 5 years in automotive dealership ops or control room.
• F&I accreditation (NQF 4/5, FAIS credits, RE5) preferred.
• Strong deal structuring, margins, and cost controls.
• Experience with DMS and CRM systems.

Responsibilities

• Oversee inbound digital leads and assign to sales teams.
• Supervise F&I and sales admin from finance to invoicing.
• Enforce NCA, FAIS, FICA and internal governance.
• Maintain DMS and CRM system discipline.
• Provide executive performance reporting.

Skills

Lead management

Analytical thinking

Process enforcement

Organizational skills

Communication skills

Education

Grade 12 / Matric certificate

Tools

Evolve

Automotive CRM

Job description

Tzaneen Control Room Manager

Position Type: Permanent

Industry: Automotive / Motoring

Location: Tzaneen, Limpopo

About Our Client

Representing a diverse portfolio of the world's leading passenger, commercial, and emerging electric vehicle brands, our client's dealerships offer an all-inclusive motoring solution—encompassing new and pre-owned vehicle sales, finance and insurance (F&I) services, specialized workshops, aftermarket performance tuning, and genuine parts procurement. Backed by a strong balance sheet, entrenched standard operating procedures, and industry-leading systems, this group is built on a culture of integrity, a "can-do" attitude, and a continuous commitment to the training and development of its workforce.

About the Role

We are seeking an analytical, process-driven Control Room Manager to centralize sales flow, F&I governance, and lead distribution at a dealership in Tzaneen. In this pivotal operational post, you will oversee digital lead pipelines, manage sales administration, enforce FAIS/FICA compliance standards, and optimize lead-to-deal conversion rates across the business.

What's on Offer?

• Basic Salary: Highly Negotiable (dependent on relevant dealership operations and F&I experience).
• Incentives: Performance-based incentive structure linked to lead conversion, deal flow turnaround, and compliance accuracy.
• Medical Aid: 50% company contribution (capped at a maximum of R9,260.50).
• Gap Cover: Compulsory at R199.00 per month for all employees joining the medical aid scheme.
• Pension Fund: 8% company contribution (applicable to permanent employment following successful completion of a 3-month probation period).
• Leave Days: 15 working days per annum (subject to company policy: leave cannot be taken for more than 10 consecutive working days and may not be taken over month-end).
• Standard Working Procedures (SWP): Structured onboarding with comprehensive standard operating procedures provided within your first week.

Working Hours & Environment

• Standard Hours: Dealership retail trading hours (Monday to Friday, including rotational Saturday shift schedules as per retail dealership operational requirements).
• Environment: Modern, process-centric control room and administration hub operating within a fast-moving motor dealership group.
• Compliance & Operations: Strict adherence to dealership standard working procedures, POPIA regulations, CRM data integrity, and FAIS/FICA compliance frameworks.

Key Responsibilities

• Lead Ingestion & Speed-to-Lead: Monitor incoming digital leads across all third-party aggregators, OEM channels, and dealership social media platforms, assigning leads instantly to sales teams.
• F&I & Sales Admin Oversight: Supervise the administration of vehicle deals from initial finance application through to invoicing, payment verification, and licensing.
• Lead Conversion & SLA Tracking: Enforce strict sales executive response-time SLAs and lead follow-up cadences; reactivate cold/lost prospects.
• Compliance & Governance: Ensure all deals adhere strictly to F&I regulations, National Credit Act (NCA), FAIS, FICA, and internal group governance.
• DMS & Systems Administration: Maintain optimal system discipline inside the DMS (such as Evolve) and lead management CRM software.
• Executive Performance Reporting: Generate analytics on speed-to-lead, lead source performance, finance approval ratios, and sales executive conversion rates for management review.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate is strictly required.
• Experience: Minimum 5 years of relevant automotive dealership operational, sales administration, or control room experience.
• F&I Accreditation: Qualified F&I Manager qualification (NQF 4/5, FAIS credits, and RE5) is highly preferred.
• Financial Acumen: Strong command of deal structuring, vehicle finance, gross margins, and administrative cost controls.
• Systems Expertise: Advanced working proficiency in Dealer Management Systems such as Evolve and automotive CRM platforms.
• Methodical Mindset: In-depth knowledge of lead management systems, pipeline hygiene, and deal auditing.
• Attributes: Exceptional organizational control, high analytical precision, strong communication, and process enforcement ability.
• References: Contactable references from previous employers within the franchised automotive sector.

Strict Legal Requirements

• Citizenship: Must be a South African-born citizen with a valid South African ID.
• Driver's License: Must hold a valid South African Driver's License.
• Verifications: Clear background screening, criminal checks, and qualification verifications.

Required Documentation for Application

Please ensure that you submit the following documentation with your application:

• Detailed CV: Highlighting your lead management, automotive administration, and F&I experience with contactable references.
• ID Copy: Copy of valid South African ID (proof of South African-born citizenship).
• Driver's License Copy: Valid copy required for employment records.
• 3 Months Recent Payslips: Your latest three consecutive months of salary advice.
• Supporting Documents (Optional): Copies of Matric certificate, F&I qualifications/RE5 certificates, awards, and reference letters.

Please Note: Only shortlisted candidates who meet all requirements, will be contacted. If you do not hear back within two weeks, please consider your application unsuccessful. Eastern Personnel is fully POPIA compliant, and all personal information will be processed securely and solely for recruitment purposes.